2019 Mercedes-Benz Sprinter 2500 Problems, Recalls & Reliability
Verdict
AvoidComplaint Index
100/100
#1 most-complained of 16 Sprinter 2500 years
The 2019 Mercedes-Benz Sprinter 2500 ranks worst of 16 model years, with a complaint index of 100, 67 complaints, and 42 recalls. NHTSA data shows rollaway incidents from parking pawl failures and steering, transmission, and brake complaints, making this an Avoid year relative to other Sprinter 2500 years.
- Complaints
- 67
- Recalls
- 42
- Crashes / fires
- 8 / 4
- Injuries / deaths
- 4 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2019 Mercedes-Benz Sprinter 2500 problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Steering15 (22%)
- Transmission & Powertrain14 (21%)
- Brakes10 (15%)
- Engine10 (15%)
- Other9 (13%)
- Electrical System8 (12%)
- Collision Avoidance & Cameras5 (7%)
- Visibility & Wipers4 (6%)
- Seat Belts3 (4%)
- Suspension, Wheels & Tires3 (4%)
What owners report
- Vehicles placed in park roll backward or downhill after the driver exits, sometimes hitting other vehicles, structures, or people, linked to a faulty parking pawl.
- Drivers report loud clicking noises from the transmission area as the parking pawl attempts to engage before a rollaway.
- One owner reported the vehicle shifted itself from park into reverse and rolled backward while the driver was outside.
- A driveshaft and bearing noise was reported on a nearly new van, described by the dealer as a manufacturing defect with no replacement parts available.
- An engine fire occurred with no prior warning, resulting in total loss of the vehicle.
- One rollaway incident caused the vehicle to flip over, injuring the driver.
2019 Mercedes-Benz Sprinter 2500 recalls
42 NHTSA recall campaigns list this model year.
- NHTSA 24V930000Dec 13, 2024Electrical System697 vehicles
Electrical system: instrument cluster/panel
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
- NHTSA 23V875000Dec 21, 2023Structure & Body3,739 vehicles
Structure:critical fasteners
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
- NHTSA 23V876000Dec 21, 2023Structure & Body387 vehicles
Structure:critical fasteners
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
See all 42 recalls for the 2019 Mercedes-Benz Sprinter 2500 →
2019 compared with other Sprinter 2500 years
Frequently asked questions
- Is the 2019 Mercedes-Benz Sprinter 2500 reliable?
- Based on NHTSA complaints and recalls, the 2019 Sprinter 2500 ranks worst of 16 model years, with a complaint index of 100 and an Avoid verdict relative to other years.
- What is the biggest problem with the 2019 Sprinter 2500?
- Steering is the top-reported problem area, accounting for 15 complaints (22% of the total), with a median failure mileage of 4,500 miles.
- Does the 2019 Sprinter 2500 have a parking brake recall?
- NHTSA lists 42 recalls for this model year, including electronic stability and transmission control software updates addressing a park-lock system error (campaign 21V972000) that could allow the vehicle to move after the gear selector was placed in park.
- How many complaints and recalls does NHTSA list for the 2019 Sprinter 2500?
- NHTSA lists 67 complaints, 8 crashes, 4 fires, 4 injuries, 0 deaths, and 42 recalls for the 2019 Sprinter 2500.
- How does the 2019 Sprinter 2500 compare to other years?
- The 2019 model has the highest complaint index (100) and ranks worst of all years, while 2012 and 2013 have the lowest indexes (0 and 20) and are rated Best.