2017 Mercedes-Benz Sprinter 2500 Problems, Recalls & Reliability
Verdict
GoodComplaint Index
27/100
#12 most-complained of 16 Sprinter 2500 years
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
The 2017 Mercedes-Benz Sprinter 2500 ranks 12th worst out of 16 model years, with a complaint index of 27 and a "Good" verdict relative to other Sprinter years. It has 13 complaints and 7 recalls, led by steering problems at a median 4,950 miles.
- Complaints
- 13
- Recalls
- 7
- Crashes / fires
- 0 / 0
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2017 Mercedes-Benz Sprinter 2500 problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Steering4 (31%)
- Electrical System3 (23%)
- Structure & Body2 (15%)
- Engine1 (8%)
- Fuel System1 (8%)
- Other1 (8%)
- Suspension, Wheels & Tires1 (8%)
- Transmission & Powertrain1 (8%)
What owners report
- Power steering hoses detach from the fluid cooler, causing sudden loss of power steering assist, sometimes at low speed.
- Crosswind assist feature reportedly fails to activate, leaving the high-profile van harder to control in windy conditions.
- Cargo area rattling noise and body panel warping in extreme heat reported by owners.
- Transmission unexpectedly shifts into neutral at low speed, requiring the driver to reshift while in traffic.
- Check engine light repeatedly triggers with codes tied to diesel exhaust fluid (DEF) burn system, with dealers unable to resolve it.
- Complete loss of motive power, brakes, power steering, and engine function reported while driving at highway speed.
2017 Mercedes-Benz Sprinter 2500 recalls
7 NHTSA recall campaigns list this model year.
- NHTSA 20V663000Oct 28, 2020Steering47,667 vehicles
Steering:hydraulic power assist:hose, piping, and connections
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
- NHTSA 19V004000Jan 8, 2019Airbags88,388 vehicles
Air bags:frontal:passenger side:inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
- NHTSA 19V003000Jan 8, 2019Airbags71,301 vehicles
Air bags:frontal:driver side:inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
See all 7 recalls for the 2017 Mercedes-Benz Sprinter 2500 →
2017 compared with other Sprinter 2500 years
Frequently asked questions
- Is the 2017 Mercedes-Benz Sprinter 2500 reliable?
- Compared to other Sprinter 2500 model years, 2017 ranks 12th worst out of 16 with a complaint index of 27, earning a "Good" verdict. It has fewer complaints and recalls than several later years like 2019 and 2020.
- What is the top problem area for the 2017 Sprinter 2500?
- Steering issues account for 31% of complaints, mostly related to power steering hose detachment, with a median failure mileage of 4,950 miles.
- Does the 2017 Sprinter 2500 have a steering recall?
- Yes. Recall 20V663000 covers hydraulic power steering return line hoses that may detach at their connection points on 2015-2020 Sprinter vans.
- How many recalls does the 2017 Sprinter 2500 have?
- NHTSA lists 7 recalls for the 2017 Sprinter 2500, covering steering, airbags, structure and body, suspension/wheels/tires, and other components.
- Which Sprinter 2500 years should be avoided instead of 2017?
- NHTSA data shows 2019, 2020, 2021, and 2022 all carry "Avoid" verdicts with much higher complaint indexes (100, 93, 80, and 87 respectively) than the 2017 model's 27.