2017 Mercedes-Benz Sprinter 2500 Reliability Data: Problems & Recalls
Good The 2017 Mercedes-Benz Sprinter 2500 has a complaint index of 35, ranking 12th out of 18 model years, and earns a Good verdict. It has 13 complaints and 7 recalls, with steering issues being the top problem area.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 35/100
- #12 of 18 Sprinter 2500 years
- Verdict
- Good
- vs. other years of this model
- Complaints
- 13
- unique NHTSA reports
- Recalls
- 7
- distinct NHTSA campaigns
- Crashes
- 0
- reported in complaints
- Fires
- 0
- Injuries
- 0
- Top issue
- Steering
Top 2017 Mercedes-Benz Sprinter 2500 problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Steering4 (31%)
- Electrical System3 (23%)
- Structure & Body2 (15%)
- Engine1 (8%)
- Fuel System1 (8%)
- Other1 (8%)
- Suspension, Wheels & Tires1 (8%)
- Transmission & Powertrain1 (8%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Power steering hose detaches from the fluid cooler, causing sudden loss of steering assist while driving.
- Crosswind assist feature fails to activate in gusty conditions, making the van hard to keep in its lane.
- Transmission unexpectedly drops into neutral at low speed and refuses to accelerate momentarily.
- Check engine light repeats every few hundred miles with codes tied to the diesel exhaust fluid system, and dealers reset the system without fixing it.
- Vehicle loses motive power, brakes, and steering assist simultaneously at highway speed before restarting.
- Front tire tread delaminates and sheds rubber pieces on Kumho-equipped units.
2017 Mercedes-Benz Sprinter 2500 recalls
7 NHTSA recall campaigns list this model year.
- NHTSA 20V663000Oct 28, 2020Steering47,667 vehicles
Steering:hydraulic power assist:hose, piping, and connections
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
- NHTSA 19V004000Jan 8, 2019Airbags88,388 vehicles
Air bags:frontal:passenger side:inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
- NHTSA 19V003000Jan 8, 2019Airbags71,301 vehicles
Air bags:frontal:driver side:inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
See all 7 recalls for the 2017 Mercedes-Benz Sprinter 2500 →
2017 compared with other Sprinter 2500 years
Frequently asked questions
- Is the 2017 Mercedes-Benz Sprinter 2500 reliable?
- NHTSA lists 13 complaints and 7 recalls for the 2017 Sprinter 2500, giving it a complaint index of 35, which ranks 12th out of 18 model years and earns a Good verdict relative to other Sprinter years.
- What is the top problem area for the 2017 Sprinter 2500?
- Steering is the top problem area, accounting for 4 of 13 complaints, or 31 percent, with a median failure mileage of 4,950 miles.
- Does the 2017 Sprinter 2500 have a steering recall?
- Yes. Recall 20V663000 covers hydraulic power steering return line hoses that may detach at their connection points.
- How does 2017 compare to other Sprinter 2500 years?
- 2017 has a complaint index of 35, better than 2019 (100), 2020 (94), and 2021 (82), which are rated Avoid, and better than 2016 (65) and 2014 (59), which are rated Caution.
- How many recalls affect the 2017 Sprinter 2500?
- NHTSA lists 7 recalls for the 2017 Sprinter 2500, covering steering, airbags, structure and body, suspension, and other components.