2023 Mercedes-Benz Sprinter 2500 Problems, Recalls & Reliability
Verdict
CautionComplaint Index
67/100
#6 most-complained of 16 Sprinter 2500 years
The 2023 Mercedes-Benz Sprinter 2500 has 17 NHTSA complaints, 7 recalls, and a Complaint Index of 67, ranking 6th worst out of 16 model years. NHTSA lists Engine as the top problem area, and the verdict is Caution relative to other Sprinter 2500 years.
- Complaints
- 17
- Recalls
- 7
- Crashes / fires
- 0 / 1
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2023 Mercedes-Benz Sprinter 2500 problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Engine5 (29%)
- Fuel System4 (24%)
- Other4 (24%)
- Transmission & Powertrain4 (24%)
- Brakes2 (12%)
- Steering2 (12%)
- Suspension, Wheels & Tires2 (12%)
- Electrical System1 (6%)
- Collision Avoidance & Cameras1 (6%)
- Visibility & Wipers1 (6%)
What owners report
- Owners report sudden loss of engine power while driving, including during turns across traffic, with no warning light.
- Crosswind Assist reportedly activates unexpectedly at highway speeds, applying front and rear driver's side brakes and causing the van to swerve.
- Some owners describe the front driveshaft working loose from the front differential and transfer case, with rust, grease flinging, and vibration.
- One owner reported reduced power and acceleration along with incorrect transmission shifting (late shifts, high RPM, abrupt downshifts) around 3,000 miles.
- A fire was reported after a parked van began smoking and later caught fire.
- The windshield's defrost lines were reported to distort oncoming headlights at night, reducing visibility.
2023 Mercedes-Benz Sprinter 2500 recalls
7 NHTSA recall campaigns list this model year.
- NHTSA 25V725000Oct 24, 2025Structure & Body366 vehicles
Structure:frame and members
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.
Risk: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.
- NHTSA 24V517000Jul 9, 2024Suspension, Wheels & Tires1,232 vehicles
Suspension:rear:springs:leaf spring assembly:u-bolt, leaf spring to axle
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
- NHTSA 24V225000Mar 24, 2024Electrical System99 vehicles
Electrical system:wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
See all 7 recalls for the 2023 Mercedes-Benz Sprinter 2500 →
2023 compared with other Sprinter 2500 years
Frequently asked questions
- Is the 2023 Mercedes-Benz Sprinter 2500 reliable?
- NHTSA lists 17 complaints and 7 recalls for the 2023 Sprinter 2500, giving it a Complaint Index of 67 and a Caution verdict compared to other Sprinter 2500 model years.
- What are the most common problems with the 2023 Sprinter 2500?
- Engine issues make up 29% of complaints, followed by Fuel System and Transmission & Powertrain each at 24%, and Brakes, Steering, and Suspension at 12% each.
- Does the 2023 Sprinter 2500 have any recalls?
- NHTSA lists 7 recalls for the 2023 Sprinter 2500, covering the frame's third-row reinforcement, rear axle U-bolts, a 12-Volt ground connection, wiring harness chafing, a partition wall, a front suspension strut bolt, and paint adhesion.
- How does the 2023 Sprinter 2500 compare to other years?
- The 2023 model ranks 6th worst of 16 model years, with a Complaint Index of 67, better than 2019, 2020, 2021, and 2022, which are rated Avoid with indexes of 100, 93, 80, and 87.