2014 Mercedes-Benz Sprinter 2500 Reliability Data: Problems & Recalls
Caution The 2014 Mercedes-Benz Sprinter 2500 has a Complaint Index of 59, ranking 8th worst out of 18 model years, with a Caution verdict. It has 16 complaints, 5 recalls, and 3 fires reported, mostly tied to airbags and engine.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 59/100
- #8 of 18 Sprinter 2500 years
- Verdict
- Caution
- vs. other years of this model
- Complaints
- 16
- unique NHTSA reports
- Recalls
- 5
- distinct NHTSA campaigns
- Crashes
- 0
- reported in complaints
- Fires
- 3
- Injuries
- 0
- Top issue
- Airbags
Top 2014 Mercedes-Benz Sprinter 2500 problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Airbags7 (44%)
- Engine5 (31%)
- Electrical System2 (13%)
- Brakes1 (6%)
- Fuel System1 (6%)
- Transmission & Powertrain1 (6%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Owners report fires starting near the fuel tank and undercarriage even when the vehicle is parked and not running.
- Some drivers noticed smoke coming from under the hood while driving 35-40 MPH, followed by stalling.
- Owners describe smoke from the engine accompanied by a loud pop and an illuminated check engine light.
- Takata airbag recall parts were reported unavailable for over a year, leaving owners waiting for repairs.
- One owner reported the diesel particle filter connector breaking, letting hot exhaust gases melt wiring and stall the engine.
- Rear wheel speed sensors reportedly fractured, deactivating brake assist, traction control, and anti-skid systems.
2014 Mercedes-Benz Sprinter 2500 recalls
5 NHTSA recall campaigns list this model year.
- NHTSA 19V004000Jan 8, 2019Airbags88,388 vehicles
Air bags:frontal:passenger side:inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
- NHTSA 17V786000Dec 8, 2017Other550 vehicles
Equipment
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
- NHTSA 17V093000Feb 10, 2017Airbags15,338 vehicles
Air bags
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Risk: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
See all 5 recalls for the 2014 Mercedes-Benz Sprinter 2500 →
2014 compared with other Sprinter 2500 years
Frequently asked questions
- Is the 2014 Mercedes-Benz Sprinter 2500 reliable?
- Based on NHTSA complaints and recalls, the 2014 Sprinter 2500 has a Complaint Index of 59 and ranks 8th worst among 18 model years, earning a Caution verdict. Airbags and engine issues account for most reported problems.
- What are the most common problems on the 2014 Sprinter 2500?
- Airbags make up 44% of complaints, followed by Engine at 31%, and Electrical System at 13%, according to NHTSA data.
- Does the 2014 Sprinter 2500 have a recall?
- Yes, NHTSA lists 5 recall campaigns for this year, including two Takata airbag recalls, a fire extinguisher replacement recall, a structural document-holder recall, and an additional airbag reinforcement recall.
- Which Sprinter 2500 years are worse than 2014?
- According to NHTSA data, 2016, 2019, 2020, 2021, 2022, and 2023 all have higher Complaint Index values than 2014's 59, with 2019 and 2020 rated Avoid at 100 and 94.
- Did the 2014 Sprinter 2500 catch fire?
- NHTSA complaint data lists 3 fires for the 2014 Sprinter 2500, with no reported crashes, injuries, or deaths.