2014 Mercedes-Benz Sprinter 2500 Problems, Recalls & Reliability
Verdict
CautionComplaint Index
53/100
#8 most-complained of 16 Sprinter 2500 years
The 2014 Mercedes-Benz Sprinter 2500 has a Complaint Index of 53 and ranks 8th worst of 16 model years, earning a Caution verdict. NHTSA lists 16 complaints, 5 recalls, and 3 fire reports, with Airbags as the top problem area at 44% of complaints.
- Complaints
- 16
- Recalls
- 5
- Crashes / fires
- 0 / 3
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2014 Mercedes-Benz Sprinter 2500 problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Airbags7 (44%)
- Engine5 (31%)
- Electrical System2 (13%)
- Brakes1 (6%)
- Fuel System1 (6%)
- Transmission & Powertrain1 (6%)
What owners report
- Owners report delays exceeding a year in getting the Takata airbag recall parts, with some vehicles still waiting for a fix well past the reasonable repair window.
- Some vans experienced smoke or fire from under the hood while driving between 35 and 40 MPH, with the engine stalling after the driver pulled over.
- One owner reported a fire starting at the fuel tank on the left rear undercarriage hours after the vehicle was parked and turned off, with no prior warning signs.
- Rear wheel speed sensors reportedly fractured at 42,000 miles, causing a popping sound and disabling brake assist, traction control, and anti-skid systems.
- A diesel particulate filter connector reportedly broke at 72,000 miles, allowing hot exhaust gases to melt wiring and cut engine power, causing the vehicle to stall.
- One owner noted the headlight switch position was not illuminated at night, making it hard to see which setting was selected.
2014 Mercedes-Benz Sprinter 2500 recalls
5 NHTSA recall campaigns list this model year.
- NHTSA 19V004000Jan 8, 2019Airbags88,388 vehicles
Air bags:frontal:passenger side:inflator module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
- NHTSA 17V786000Dec 8, 2017Other550 vehicles
Equipment
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
- NHTSA 17V093000Feb 10, 2017Airbags15,338 vehicles
Air bags
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Risk: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
See all 5 recalls for the 2014 Mercedes-Benz Sprinter 2500 →
2014 compared with other Sprinter 2500 years
Frequently asked questions
- Is the 2014 Mercedes-Benz Sprinter 2500 reliable?
- NHTSA data gives the 2014 Sprinter 2500 a Complaint Index of 53, ranking it 8th worst among the 16 model years covered, with a Caution verdict relative to other Sprinter 2500 years.
- What are the most common problems with the 2014 Sprinter 2500?
- Airbags account for 44% of complaints (7 of 16), followed by Engine issues at 31% (5 complaints), with a median mileage at failure of 95,835 miles overall.
- Does the 2014 Sprinter 2500 have a Takata airbag recall?
- Yes. Recall 16V077000 covers the Takata airbag inflator on the 2014 Sprinter 2500, and multiple owners reported long waits for replacement parts.
- How many recalls does the 2014 Sprinter 2500 have?
- NHTSA lists 5 recalls for the 2014 Sprinter 2500, covering airbags, structure and body, and other components, none of which are do-not-drive recalls.
- Which Sprinter 2500 model years are worse than 2014?
- Among the 16 years tracked, 2019, 2020, 2021, and 2022 carry Avoid verdicts with higher Complaint Index values (100, 93, 80, and 87 respectively), all worse than 2014's 53.