Mercedes-Benz Sprinter 2500 Best and Worst Years (2007–2025)

2019 Mercedes-Benz Sprinter 2500 Index 100 · 67 complaints · 42 recalls

The 2019 Sprinter 2500 ranks worst of all years, with a complaint index of 100, 67 complaints, 42 recall campaigns, 8 crashes and 4 injuries. Steering issues made up 22% of complaints at a median 4,500 miles, and transmission and powertrain problems made up 21% at a median 28,873 miles. Owners repeatedly described vans rolling away after being placed in park, including parking-pawl failures that let vehicles slide downhill and strike property. Structure and body recalls covered frame reinforcement fasteners and a partition wall that could detach in a crash.

2019 steering problems →

2020 Mercedes-Benz Sprinter 2500 Index 94 · 80 complaints · 22 recalls

The 2020 model year posted 80 complaints, the highest complaint count in the lineup, with a complaint index of 94 and 22 recall campaigns. Electrical system problems were the top category at 25% of complaints (median 10,000 miles), followed closely by engine and transmission and powertrain issues at 23% each. Owners reported rollaway incidents tied to the parking system, unresolved recall repairs, and at least one engine fire reported while the vehicle was idling. Recalls addressed instrument cluster brightness and frame reinforcement.

2020 electrical system problems →2020 engine problems →2020 transmission & powertrain problems →

2022 Mercedes-Benz Sprinter 2500 Index 88 · 40 complaints · 7 recalls

The 2022 model year had 40 complaints, a complaint index of 88, 7 recall campaigns, 2 crashes and 2 injuries. Engine problems topped the list at 28% of complaints, with electrical system issues at 23% (median 3,700 miles) and collision avoidance and camera issues at 20% (median 6,800 miles). Owners reported cruise control and active brake assist systems cutting out unexpectedly, a crash with no airbag deployment, and recall parts being unavailable at delivery. Recalls covered paint adhesion and structural components.

2021 Mercedes-Benz Sprinter 2500 Index 82 · 45 complaints · 18 recalls

The 2021 Sprinter 2500 recorded 45 complaints, a complaint index of 82, 18 recall campaigns, 2 crashes and 1 injury. Electrical system complaints led at 24% (median 20,000 miles), with collision avoidance and camera issues close behind at 22% (median 3,200 miles). Owners described brake rollaway incidents, crosswind assist malfunctioning and contributing to a crash, and lane departure assist triggering unexpected steering wheel shaking. Some owners also reported recall parts being unavailable at dealers.

2023 Mercedes-Benz Sprinter 2500 Index 76 · 17 complaints · 7 recalls

The 2023 Sprinter 2500 had 17 complaints and a complaint index of 76, with 7 recall campaigns. Engine issues were the top category at 29% of complaints, followed by fuel system and transmission and powertrain problems at 24% each. Owners reported a vehicle fire while parked, poor nighttime windshield visibility from defrosting lines, and crosswind assist forcefully jerking the vehicle or triggering brakes at highway speed, at a median 2,100 miles. Recalls addressed frame reinforcement, rear axle U-bolts, and a 12-volt ground connection.