2020 Ram Promaster Problems, Recalls & Reliability
Verdict
CautionComplaint Index
64/100
#5 most-complained of 12 Promaster years
The 2020 Ram Promaster has a Complaint Index of 64 and ranks 5th worst out of 12 model years, earning a Caution verdict. It has 42 NHTSA complaints, 5 recalls, and no fires, with the top problem area being Collision Avoidance & Cameras.
- Complaints
- 42
- Recalls
- 5
- Crashes / fires
- 3 / 0
- Injuries / deaths
- 2 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2020 Ram Promaster problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Collision Avoidance & Cameras11 (26%)
- Engine10 (24%)
- Transmission & Powertrain10 (24%)
- Other9 (21%)
- Electrical System8 (19%)
- Visibility & Wipers4 (10%)
- Steering3 (7%)
- Seat Belts2 (5%)
- Suspension, Wheels & Tires2 (5%)
- Airbags1 (2%)
What owners report
- Rearview camera images fail to display properly or malfunction, tied to an open recall with no repair part yet available.
- Accelerator pedal reportedly fractured during a turn, requiring towing and repeated repair after the failure recurred.
- Second row seat belts became stuck in a locked position and could not be pulled out for use.
- Radio, navigation, and backup camera systems intermittently fail while driving, with the issue reoccurring even after replacement.
- Transmission downshifts unexpectedly when the accelerator is released, causing unwanted engine braking and loss of traction.
- Transmission fails to engage in Drive until the accelerator is pressed, then shifts hard and thumps through gears.
2020 Ram Promaster recalls
5 NHTSA recall campaigns list this model year.
- NHTSA 25V876000Dec 17, 2025Other86 vehicles
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
- NHTSA 25V720000Oct 23, 2025Engine300,691 vehicles
Engine and engine cooling:cooling system:radiator assembly
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
- NHTSA 25V552000Aug 26, 2025Collision Avoidance & Cameras219,577 vehicles
Back over prevention: sensing system: camera
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
2020 compared with other Promaster years
Frequently asked questions
- Is the 2020 Ram Promaster reliable?
- Based on NHTSA owner complaints and recalls, the 2020 Promaster has a Complaint Index of 64 and a Caution verdict, ranking 5th worst among 12 model years covered. It has 42 complaints and 5 recalls.
- What are the most common problems with the 2020 Ram Promaster?
- The top problem areas are Collision Avoidance & Cameras (26% of complaints), Engine (24%), Transmission & Powertrain (24%), and Electrical System (19%), according to NHTSA data.
- Does the 2020 Ram Promaster have any recalls?
- NHTSA lists 5 recalls tied to the 2020 Promaster, including a rearview camera microprocessor crack, a 62TE transmission park pawl issue, and a side curtain airbag diffuser defect.
- How does the 2020 Ram Promaster compare to other years?
- Its Complaint Index of 64 is worse than 2016 (9), 2018 (27), 2015 (36), 2017 (45), and 2019 (55), but better than 2021 (91), 2022 (82), and 2023 (100), which are rated Avoid.