2020 Ram Promaster Reliability Data: Problems & Recalls
Caution The 2020 Ram Promaster carries a Caution verdict with a complaint index of 73, ranking 4th-worst out of 12 model years. NHTSA lists 42 complaints, 5 recalls, and a median mileage at failure of 64,315, with the top problem area being collision avoidance and cameras.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 73/100
- #4 of 12 Promaster years
- Verdict
- Caution
- vs. other years of this model
- Complaints
- 42
- unique NHTSA reports
- Recalls
- 5
- distinct NHTSA campaigns
- Crashes
- 3
- reported in complaints
- Fires
- 0
- Injuries
- 2
- Top issue
- Collision Avoidance & Cameras
Top 2020 Ram Promaster problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Collision Avoidance & Cameras11 (26%)
- Engine10 (24%)
- Transmission & Powertrain10 (24%)
- Other9 (21%)
- Electrical System8 (19%)
- Visibility & Wipers4 (10%)
- Steering3 (7%)
- Seat Belts2 (5%)
- Suspension, Wheels & Tires2 (5%)
- Airbags1 (2%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Rearview camera image fails to display or acts up, tied to cracked microprocessors covered under a recall.
- Airbags did not deploy immediately in a head-on collision, only inflating after the driver hit the steering wheel.
- Accelerator pedal fractured during a turn and the failure recurred after repair.
- Second-row seat belts locked in place and would not pull out, leaving them unusable.
- Radio, navigation, and backup camera system intermittently failed and reoccurred even after a full replacement.
- Transmission shifts hard or downshifts unexpectedly when the accelerator is released, including delayed engagement into gear from park.
2020 Ram Promaster recalls
5 NHTSA recall campaigns list this model year.
- NHTSA 25V876000Dec 17, 2025Other86 vehicles
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
- NHTSA 25V720000Oct 23, 2025Engine300,691 vehicles
Engine and engine cooling:cooling system:radiator assembly
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
- NHTSA 25V552000Aug 26, 2025Collision Avoidance & Cameras219,577 vehicles
Back over prevention: sensing system: camera
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
2020 compared with other Promaster years
Frequently asked questions
- Is the 2020 Ram Promaster reliable?
- NHTSA data gives the 2020 model a Caution verdict, with a complaint index of 73 and 42 complaints logged, ranking 4th-worst among 12 model years covered.
- What are the most common problems with the 2020 Ram Promaster?
- NHTSA complaint data shows collision avoidance and camera issues (26% of complaints), engine problems (24%), and transmission and powertrain problems (24%) as the top areas.
- Does the 2020 Ram Promaster have a transmission recall?
- Yes. Recall 23V301000 covers 2019-2021 Ram Promaster vans with a 62TE transmission where the park pawl may not fully engage due to debris.
- Does the 2020 Ram Promaster have a backup camera recall?
- Yes. Recall 25V552000 covers 2019-2021 Ram Promaster vans where cracks in a microprocessor can prevent the rearview camera image from displaying properly.
- How does the 2020 Ram Promaster compare to other years?
- Its complaint index of 73 is worse than 2014-2019 and 2024-2025, but better than 2021, 2022, and 2023, which carry Avoid verdicts with complaint indexes of 91, 82, and 100.