2021 Mercedes-Benz Metris Problems, Recalls & Reliability
Verdict
No verdictComplaint Index
13/100
#8 most-complained of 9 Metris years
The 2021 Mercedes-Benz Metris has a complaint index of 13, ranked 8th out of 9 model years, with 1 complaint and 7 recalls on file. It ranks low compared to other years, meaning fewer reported problems overall.
- Complaints
- 1
- Recalls
- 7
- Crashes / fires
- 0 / 0
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- 21
- 19 city / 23 hwy
Top 2021 Mercedes-Benz Metris problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Collision Avoidance & Cameras1 (100%)
- Other1 (100%)
2021 Mercedes-Benz Metris recalls
7 NHTSA recall campaigns list this model year.
- NHTSA 25V463000Jul 11, 2025Collision Avoidance & Cameras43,422 vehicles
Back over prevention: sensing system: camera
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
- NHTSA 23V444000Jun 26, 2023Fuel System20,500 vehicles
Fuel system, gasoline:delivery:fuel pump
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
- NHTSA 22V360000May 20, 2022Electrical System19,937 vehiclesOver-the-air fix
Electrical system:software
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
2021 Mercedes-Benz Metris fuel economy and fuel cost
- City
- 19 MPG
- Highway
- 23 MPG
- Combined
- 21 MPG
- Annual fuel cost (EPA)
- $3,800
- 15,000 mi/yr
- Fuel
- Premium
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2021 compared with other Metris years
Frequently asked questions
- Is the 2021 Mercedes-Benz Metris reliable?
- Based on NHTSA owner complaints and recalls, the 2021 Metris has a complaint index of 13, the second-lowest among the 9 model years with data, indicating relatively few reported problems.
- How many recalls does the 2021 Mercedes-Benz Metris have?
- NHTSA lists 7 recalls for the 2021 Metris, covering collision avoidance cameras, the fuel system, electrical system, brakes, seat belts, and structure/body issues.
- What is the top problem area for the 2021 Metris?
- NHTSA complaint data shows Collision Avoidance & Cameras as the top problem area, accounting for 100% of the single complaint filed for this year.
- How does the 2021 Metris compare to the worst year, 2016?
- The 2016 Metris has a complaint index of 100 and carries an Avoid verdict, while the 2021 Metris has a much lower complaint index of 13, ranking 8th out of 9 years.
- Does the 2021 Metris have a fuel system recall?
- Yes, NHTSA recall 23V444000 covers a fuel pump shutdown risk, and recall 22V134000 addresses insecure fuel hose connections on the 2021 Metris.