YearToAvoid

2020 Mercedes-Benz Metris Problems, Recalls & Reliability

Verdict

Good

Complaint Index

38/100

#6 most-complained of 9 Metris years

Based on NHTSA complaints per model-year, not a reliability rating. Methodology

The 2020 Mercedes-Benz Metris has 7 owner complaints and 8 safety recalls on file with NHTSA. Its Complaint Index is 38 out of 100 — #6 highest of 9 Metris model years (verdict: Good). The most reported problem area is electrical system (2 complaints, 29% of the total).

Complaints
7
Recalls
8
Crashes / fires
0 / 0
Injuries / deaths
0 / 0
NHTSA overall rating
Not rated
EPA combined MPG
22
20 city / 24 hwy

Top 2020 Mercedes-Benz Metris problems

NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.

  1. Electrical System2 (29%)
  2. Other2 (29%)
  3. Steering2 (29%)
  4. Suspension, Wheels & Tires2 (29%)
2020 Mercedes-Benz Metris complaints: complaints filed per month2Nov 2020Feb 2022Jul 2022Jan 2024Apr 2024Apr 2025
8 complaints filed with NHTSA from Nov 2020 to Apr 2025; peak Nov 2020 (2).

2020 Mercedes-Benz Metris recalls

8 NHTSA recall campaigns list this model year.

  1. NHTSA 26V070000Feb 6, 2026Airbags52,360 vehicles

    Air bags: air bag/restraint control module

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

    Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.

    Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.

  2. NHTSA 25V463000Jul 11, 2025Collision Avoidance & Cameras43,422 vehicles

    Back over prevention: sensing system: camera

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

  3. NHTSA 22V360000May 20, 2022Electrical System19,937 vehiclesOver-the-air fix

    Electrical system:software

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

    Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

    Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

See all 8 recalls for the 2020 Mercedes-Benz Metris →

2020 Mercedes-Benz Metris fuel economy and fuel cost

City
20 MPG
Highway
24 MPG
Combined
22 MPG
Annual fuel cost (EPA)
$3,650
15,000 mi/yr
Fuel
Premium
Current regular gas
$4.32/gal
national avg.

EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.

2020 compared with other Metris years

Complaint Index by model year (0 = fewest issues, 100 = most)0255075100201520162017201820192020202120222023
Complaint Index: 0 = fewest issues, 100 = most, relative to other years of this model. Avoid Caution Good Best
YearVerdictIndexComplaintsRecallsMPG
2018Caution63281022
2019Good2591222
2020Good387822
2021No verdict131721
2022Caution509521

All Mercedes-Benz Metris years: best and worst →

Frequently asked questions

Is the 2020 Mercedes-Benz Metris a reliable year?
Judged by NHTSA owner complaints and recalls, the 2020 Mercedes-Benz Metris ranks #6 of 9 among Metris model years (Complaint Index 38/100, verdict: Good). It has 7 complaints and 8 recalls on file. This reflects reported safety-related problems, not an overall reliability rating.
What are the most common problems with the 2020 Mercedes-Benz Metris?
The most reported problem areas are electrical system (2 complaints), steering (2 complaints), and suspension, wheels & tires (2 complaints). The median mileage at the time of failure in complaints that report it is 3,100 miles.
Does the 2020 Mercedes-Benz Metris have any recalls?
Yes — NHTSA lists 8 recall campaigns for the 2020 Mercedes-Benz Metris, most recently reported 2026, covering airbags, collision avoidance & cameras, electrical system, and fuel system.
What is the fuel economy of the 2020 Mercedes-Benz Metris?
EPA rates the 2020 Mercedes-Benz Metris at 22 MPG combined (20 city / 24 highway), with an estimated annual fuel cost of $3,650. Where several configurations exist, the median is shown.

Sources: NHTSA Office of Defects Investigation complaint and recall databases; U.S. EPA fuel economy data; NHTSA 5-Star Safety Ratings. Complaints are unverified owner reports.

Data updated Sep 24, 2026. Read the methodology and data sources. The Complaint Index is based on NHTSA owner complaints and recalls; it is not a reliability rating.