2020 Mercedes-Benz Metris Reliability Data: Problems & Recalls
Good The 2020 Mercedes-Benz Metris has a complaint index of 38, ranking 6th out of 9 model years, and carries a Good verdict. It has 7 complaints, 8 recalls, and no reported crashes, fires, injuries, or deaths.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 38/100
- #6 of 9 Metris years
- Verdict
- Good
- vs. other years of this model
- Complaints
- 7
- unique NHTSA reports
- Recalls
- 8
- distinct NHTSA campaigns
- Crashes
- 0
- reported in complaints
- Fires
- 0
- Injuries
- 0
- Top issue
- Electrical System
- Best nearby year
- —
- no alternative with data
- NHTSA overall rating
- Not rated
- EPA combined MPG
- 22
- 20 city / 24 hwy
- Injuries / deaths
- 0 / 0
Top 2020 Mercedes-Benz Metris problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Electrical System2 (29%)
- Other2 (29%)
- Steering2 (29%)
- Suspension, Wheels & Tires2 (29%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Owners report sudden loss of power steering on the highway with a dashboard message reading power steering malfunction.
- Some owners describe a power steering malfunction triggered by a computer glitch after hitting a bump, referencing an earlier recall for the Metris.
- Owners report an electrical control unit developing mold from condensation due to its mounting location, requiring replacement.
- Owners describe excessive and premature tire wear along with alignment issues that recur repeatedly despite correcting tire pressure.
- Some owners report factory-fitted tires wearing out prematurely at low mileage, raising blowout concerns.
2020 Mercedes-Benz Metris recalls
8 NHTSA recall campaigns list this model year.
- NHTSA 26V070000Feb 6, 2026Airbags52,360 vehicles
Air bags: air bag/restraint control module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
- NHTSA 25V463000Jul 11, 2025Collision Avoidance & Cameras43,422 vehicles
Back over prevention: sensing system: camera
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
- NHTSA 22V360000May 20, 2022Electrical System19,937 vehiclesOver-the-air fix
Electrical system:software
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
2020 Mercedes-Benz Metris fuel economy and fuel cost
- City
- 20 MPG
- Highway
- 24 MPG
- Combined
- 22 MPG
- Annual fuel cost (EPA)
- $3,650
- 15,000 mi/yr
- Fuel
- Premium
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2020 compared with other Metris years
Frequently asked questions
- Is the 2020 Mercedes-Benz Metris reliable?
- Based on NHTSA owner complaints and recalls, the 2020 Metris has a complaint index of 38, the 6th lowest among the 9 model years with data, earning a Good verdict relative to other Metris years.
- What are the most common problems with the 2020 Mercedes-Benz Metris?
- NHTSA complaints for the 2020 Metris are split evenly between the Electrical System, Steering, and Suspension, Wheels & Tires, each accounting for 29% of complaints. The top problem area is the Electrical System.
- Does the 2020 Mercedes-Benz Metris have any recalls?
- NHTSA lists 8 recall campaigns affecting the 2020 Metris, covering airbags, the infotainment system, electrical communication modules, fuel hoses, and brake line fittings. None are do-not-drive recalls.
- How does the 2020 Metris compare to other model years?
- The 2020 Metris ranks 6th worst out of 9 years by complaint index, well below the 2016 model year, which has a complaint index of 100 and an Avoid verdict.
- What is the fuel economy of the 2020 Mercedes-Benz Metris?
- EPA rates the 2020 Metris at 22 mpg combined (20 city / 24 highway), with an estimated annual fuel cost of $3,650.