2023 Mercedes-Benz Metris Problems, Recalls & Reliability
Verdict
No verdictComplaint Index
88/100
#2 most-complained of 9 Metris years
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
The 2023 Mercedes-Benz Metris has a Complaint Index of 88, the second-highest among 9 model years with data. NHTSA lists 2 complaints, 4 recalls, and 1 crash tied to reported issues, with airbags as the top problem area.
- Complaints
- 2
- Recalls
- 4
- Crashes / fires
- 1 / 0
- Injuries / deaths
- 4 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- 20
- 19 city / 23 hwy
Top 2023 Mercedes-Benz Metris problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Airbags1 (50%)
- Lane Departure1 (50%)
- Seat Belts1 (50%)
- Steering1 (50%)
What owners report
- A driver reported the steering wheel seemed to take over control during a multi-car rear-end accident at about 40 mph.
- Power steering has been reported to randomly fail and then work again only after the vehicle is restarted.
2023 Mercedes-Benz Metris recalls
4 NHTSA recall campaigns list this model year.
- NHTSA 26V070000Feb 6, 2026Airbags52,360 vehicles
Air bags: air bag/restraint control module
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
- NHTSA 25V463000Jul 11, 2025Collision Avoidance & Cameras43,422 vehicles
Back over prevention: sensing system: camera
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
- NHTSA 23V881000Dec 21, 2023Fuel System13,726 vehicles
Fuel system, gasoline:delivery:fuel pump
Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
2023 Mercedes-Benz Metris fuel economy and fuel cost
- City
- 19 MPG
- Highway
- 23 MPG
- Combined
- 20 MPG
- Annual fuel cost (EPA)
- $4,000
- 15,000 mi/yr
- Fuel
- Premium
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2023 compared with other Metris years
Frequently asked questions
- Is the 2023 Mercedes-Benz Metris reliable?
- NHTSA data gives the 2023 Metris a Complaint Index of 88, the second-worst of 9 model years with data, driven mainly by airbag-related reports.
- What problems does the 2023 Mercedes-Benz Metris have?
- NHTSA lists 2 owner complaints split evenly between airbags, lane departure, seat belts, and steering, plus 1 crash and 4 injuries tied to these reports.
- Does the 2023 Mercedes-Benz Metris have any recalls?
- Yes. NHTSA lists 4 recalls for the 2023 Metris, covering airbags, the rearview camera/infotainment connection, and two separate fuel pump shutdown issues; none are do-not-drive recalls.
- How does the 2023 Metris compare to other model years?
- The 2023 Metris ranks 2nd worst out of 9 model years by Complaint Index (88), behind the 2016 model year which scored 100 and was rated Avoid.