2019 Chrysler Pacifica Plug-in Hybrid Problems, Recalls & Reliability
Verdict
GoodComplaint Index
25/100
#7 most-complained of 9 Pacifica Plug-in Hybrid years
The 2019 Chrysler Pacifica Plug-in Hybrid ranks 7th of 9 model years with a complaint index of 25 and a "Good" verdict relative to other years. It has 45 complaints, 2 recalls, and no reported crashes, fires, injuries, or deaths.
- Complaints
- 45
- Recalls
- 2
- Crashes / fires
- 0 / 0
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2019 Chrysler Pacifica Plug-in Hybrid problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Electrical System22 (49%)
- Transmission & Powertrain15 (33%)
- Engine14 (31%)
- Other14 (31%)
- Fuel System9 (20%)
- Steering3 (7%)
- Brakes2 (4%)
- Collision Avoidance & Cameras1 (2%)
- Suspension, Wheels & Tires1 (2%)
What owners report
- Owners report smoke and a burning smell from the rear quarter panel where the battery pack sits, sometimes while the vehicle was plugged in and charging.
- Some describe the car losing power to the engine at highway speed with no shoulder available to pull over.
- Several report the vehicle displaying a "stop safely, shut off soon" warning before the ignition turned off and the car had to be towed.
- Owners describe the hands-free/Bluetooth radio failing and dealers being unable to permanently fix it after multiple visits.
- Some report the transmission getting stuck in park with a flashing blue light and the car unable to shift, requiring a tow.
- Lane-sense alerts were described as erratic, sounding even when hands were already on the wheel.
2019 Chrysler Pacifica Plug-in Hybrid recalls
2 NHTSA recall campaigns list this model year.
- NHTSA 24V538000Jul 18, 2024Fuel System3,606 vehiclesPark Outside
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
- NHTSA 20V334000Jun 9, 2020Electrical System23,079 vehicles
Electrical system:wiring:interior/under dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
2019 compared with other Pacifica Plug-in Hybrid years
| Year | Verdict | Index | Complaints | Recalls | MPG |
|---|---|---|---|---|---|
| 2017 | Caution | 63 | 79 | 6 | — |
| 2018 | Avoid | 100 | 223 | 6 | — |
| 2019 | Good | 25 | 45 | 2 | — |
| 2020 | Caution | 50 | 58 | 2 | — |
| 2021 | Best | 13 | 26 | 1 | — |
All Chrysler Pacifica Plug-in Hybrid years: best and worst →
Frequently asked questions
- Is the 2019 Chrysler Pacifica Plug-in Hybrid reliable?
- Based on NHTSA owner complaints and recalls, the 2019 model year has a complaint index of 25 and ranks 7th out of 9 years for the Pacifica Plug-in Hybrid, earning a "Good" verdict relative to other years.
- What are the most common problems with the 2019 Chrysler Pacifica Plug-in Hybrid?
- The top problem area is the Electrical System, with 22 complaints (49% of total). Transmission & Powertrain follows with 15 complaints (33%), and Engine issues account for 14 complaints (31%).
- Does the 2019 Chrysler Pacifica Plug-in Hybrid have any recalls?
- NHTSA lists 2 recalls for the 2019 model year: one for a fuel system/battery fire risk while parked (campaign 24V538000) and one for a 12-volt isolator post electrical issue (campaign 20V334000).
- At what mileage do problems usually appear on the 2019 Pacifica Plug-in Hybrid?
- Median mileage at failure across all reported issues is 10,974 miles. Electrical System complaints show a median of 13,860 miles, and Fuel System complaints show a median of 24,100 miles.
- How does the 2019 model compare to other Pacifica Plug-in Hybrid years?
- The 2019 model's complaint index of 25 is lower than 2018 (100, "Avoid"), 2022 (88, "Avoid"), and 2023 (75, "Avoid"), making 2019 one of the better years, though 2021 (13, "Best") ranks higher still.