2021 Chrysler Pacifica Plug-in Hybrid Problems, Recalls & Reliability
Verdict
BestComplaint Index
13/100
#8 most-complained of 9 Pacifica Plug-in Hybrid years
The 2021 Chrysler Pacifica Plug-in Hybrid has 26 NHTSA complaints, 1 recall, and a Complaint Index of 13, ranking 8th of 9 model years and rated Best relative to other Pacifica years.
- Complaints
- 26
- Recalls
- 1
- Crashes / fires
- 0 / 0
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2021 Chrysler Pacifica Plug-in Hybrid problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Electrical System13 (50%)
- Fuel System11 (42%)
- Collision Avoidance & Cameras8 (31%)
- Engine5 (19%)
- Transmission & Powertrain3 (12%)
What owners report
- Vehicle stalls at low speeds, sometimes with the check-engine or service charging station light on, requiring a wait of several minutes before restarting.
- Owners report the recall repair for the hybrid propulsion electrical system was not available when parts were ordered, leaving vehicles unrepaired for an extended time.
- At around 25,886 miles one owner reported the vehicle stalled at about 5 MPH and the transmission shifted between neutral and park on its own without warning lights.
- At highway speed (about 70 MPH) one owner reported a sudden loss of power and stall, with a 'Service Engine - Stop Soon' message, at 60,682 miles.
- Some owners describe the rotary gear shift dial becoming stuck and the vehicle failing to power off after pressing the Start/Stop button, with warning lights illuminated.
2021 Chrysler Pacifica Plug-in Hybrid recalls
1 NHTSA recall campaign list this model year.
- NHTSA 24V538000Jul 18, 2024Fuel System3,606 vehiclesPark Outside
Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
2021 compared with other Pacifica Plug-in Hybrid years
| Year | Verdict | Index | Complaints | Recalls | MPG |
|---|---|---|---|---|---|
| 2019 | Good | 25 | 45 | 2 | — |
| 2020 | Caution | 50 | 58 | 2 | — |
| 2021 | Best | 13 | 26 | 1 | — |
| 2022 | Avoid | 88 | 116 | 0 | — |
| 2023 | Avoid | 75 | 40 | 0 | — |
All Chrysler Pacifica Plug-in Hybrid years: best and worst →
Frequently asked questions
- Is the 2021 Chrysler Pacifica Plug-in Hybrid reliable?
- Compared with other Pacifica Plug-in Hybrid model years, 2021 has the lowest relative Complaint Index (13) and is rated Best, with 26 complaints and 1 recall on file with NHTSA.
- What problems does the 2021 Chrysler Pacifica Plug-in Hybrid have?
- The top reported problem area is the Electrical System (13 complaints, 50% share), followed by Fuel System (11 complaints, 42%) and Collision Avoidance & Cameras (8 complaints, 31%). Median mileage at failure for electrical issues was 30,500 miles.
- Does the 2021 Chrysler Pacifica Plug-in Hybrid have a recall?
- Yes, one recall (campaign 24V538000) covers the Fuel System; the battery pack may cause a fire while parked, and owners are told to park outside and avoid charging until repaired.
- How does the 2021 model compare to other Pacifica Plug-in Hybrid years?
- 2021 ranks 8th worst out of 9 model years with data, with a Complaint Index of 13, well below 2018's 100 and 2022's 88, making it one of the better years relative to the rest of the lineup.