2020 Mercedes-Benz E350 Reliability Data: Problems & Recalls
Good The 2020 Mercedes-Benz E350 has a complaint index of 39, ranking 12th worst out of 19 model years, and earns a Good verdict. It has 8 complaints, 6 recalls, 1 fire, and 3 injuries reported to NHTSA.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 39/100
- #12 of 19 E350 years
- Verdict
- Good
- vs. other years of this model
- Complaints
- 8
- unique NHTSA reports
- Recalls
- 6
- distinct NHTSA campaigns
- Crashes
- 0
- reported in complaints
- Fires
- 1
- Injuries
- 3
- Top issue
- Engine
- NHTSA overall rating
- Not rated
- EPA combined MPG
- 25.5
- 22.5 city / 31 hwy
- Injuries / deaths
- 3 / 0
Top 2020 Mercedes-Benz E350 problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Engine3 (38%)
- Other3 (38%)
- Electrical System2 (25%)
- Fuel System2 (25%)
- Transmission & Powertrain1 (13%)
- Visibility & Wipers1 (13%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Owners describe smoke and a spontaneous fire coming from the engine compartment while the vehicle was stopped, with less than 15,000 miles on the odometer.
- The automatic trunk-closing feature reportedly closed without warning and struck an owner, with the failure occurring around 400 miles.
- One owner reported the panoramic sunroof glass shattering while driving 60 MPH, causing minor injuries from glass shards, at 48,000 miles.
- The engine Start/Stop feature reportedly shut the engine off at a stoplight and then failed to restart, letting the car roll into an intersection at 47,726 miles.
- Owners reported a strong fuel odor inside the cabin along with an illuminated check engine light, traced to a fuel injector needing replacement at 37,000 miles.
- One owner reported the AC compressor failing in traffic, which caused the engine to lock up and not restart.
2020 Mercedes-Benz E350 recalls
6 NHTSA recall campaigns list this model year.
- NHTSA 22V365000May 20, 2022Electrical System242,722 vehiclesOver-the-air fix
Electrical system:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
- NHTSA 22V232000Apr 8, 2022Collision Avoidance & Cameras126,443 vehicles
Back over prevention:display function
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
- NHTSA 21V961000Dec 13, 2021Fuel System139 vehicles
Fuel system, gasoline:fuel injection system:fuel rail
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
2020 Mercedes-Benz E350 fuel economy and fuel cost
- City
- 22.5 MPG
- Highway
- 31 MPG
- Combined
- 25.5 MPG
- Annual fuel cost (EPA)
- $3,125
- 15,000 mi/yr
- Fuel
- Premium
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2020 compared with other E350 years
Frequently asked questions
- Is the 2020 Mercedes-Benz E350 reliable?
- Based on NHTSA owner complaints and recalls, the 2020 E350 rates Good, ranking 12th worst of 19 model years with a complaint index of 39 and 8 complaints on record.
- What problems does the 2020 Mercedes-Benz E350 have?
- The top problem area is the Engine, at 38% of complaints, followed by the Electrical System and Fuel System, each at 25%. Owners reported issues including an engine bay fire, a trunk closing on a person, a shattered panoramic sunroof, and a Start/Stop system failure to restart.
- Does the 2020 Mercedes-Benz E350 have any recalls?
- NHTSA lists 6 recall campaigns for the 2020 E350, covering the Electrical System, Collision Avoidance & Cameras, Fuel System, and Engine, including a 2020 recall for loose turbocharger oil feed line screws.
- How does the 2020 E350 compare to other E350 model years?
- The 2020 E350 has a complaint index of 39, which is much lower than the worst years like 2006 (complaint index 100) and 2014 (complaint index 94), but higher than the best years like 2024 (complaint index 6) and 2022 (complaint index 11).
- What is the fuel economy of the 2020 Mercedes-Benz E350?
- EPA rates the 2020 E350 at 25.5 MPG combined (22.5 city / 31 highway), with an estimated annual fuel cost of $3,125.