2020 Mercedes-Benz E350 Problems, Recalls & Reliability
Verdict
GoodComplaint Index
31/100
#10 most-complained of 14 E350 years
The 2020 Mercedes-Benz E350 has a Complaint Index of 31 and ranks 10th worst out of 14 model years, earning a 'Good' verdict relative to other E350 years. NHTSA lists 8 complaints, 6 recalls, 1 fire, and 3 injuries for this year.
- Complaints
- 8
- Recalls
- 6
- Crashes / fires
- 0 / 1
- Injuries / deaths
- 3 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- 25.5
- 22.5 city / 31 hwy
Top 2020 Mercedes-Benz E350 problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Engine3 (38%)
- Other3 (38%)
- Electrical System2 (25%)
- Fuel System2 (25%)
- Transmission & Powertrain1 (13%)
- Visibility & Wipers1 (13%)
What owners report
- Owners report a trunk closing mechanism that failed to detect an obstruction and closed on a person's head at 400 miles.
- A panoramic sunroof reportedly shattered while driving at 60 MPH, sending glass into the cabin and causing minor injuries.
- The START/STOP feature reportedly shut the engine off at a stop light and then failed to restart when the accelerator was pressed, causing the vehicle to roll into an intersection at 47,726 miles.
- Owners describe a strong fuel odor inside the cabin with the check engine light on, traced to a fuel injector needing replacement at 37,000 miles.
- Some owners report smoke and fire originating from the engine compartment while the vehicle was stopped.
- One owner reports the AC compressor failing in traffic, causing the engine to lock up and not restart.
2020 Mercedes-Benz E350 recalls
6 NHTSA recall campaigns list this model year.
- NHTSA 22V365000May 20, 2022Electrical System242,722 vehiclesOver-the-air fix
Electrical system:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
- NHTSA 22V232000Apr 8, 2022Collision Avoidance & Cameras126,443 vehicles
Back over prevention:display function
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
- NHTSA 21V961000Dec 13, 2021Fuel System139 vehicles
Fuel system, gasoline:fuel injection system:fuel rail
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
2020 Mercedes-Benz E350 fuel economy and fuel cost
- City
- 22.5 MPG
- Highway
- 31 MPG
- Combined
- 25.5 MPG
- Annual fuel cost (EPA)
- $3,125
- 15,000 mi/yr
- Fuel
- Premium
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2020 compared with other E350 years
Frequently asked questions
- Is the 2020 Mercedes-Benz E350 reliable?
- Relative to other E350 model years, the 2020 is rated 'Good' with a Complaint Index of 31, ranking 10th worst out of 14 years tracked. It has 8 NHTSA complaints and 6 recalls.
- What year Mercedes-Benz E350 should I avoid?
- Based on NHTSA complaint data, the 2011, 2012, 2013, and 2014 E350 model years are rated 'Avoid,' with the 2014 having the highest Complaint Index at 100. The 2020 model is not on the avoid list.
- Does the 2020 Mercedes-Benz E350 have recalls?
- NHTSA lists 6 recalls for the 2020 E350, covering the Electrical System, Collision Avoidance & Cameras, Fuel System, and Engine, including a turbocharger oil line issue and a fuel rail/injector replacement.
- What is the most common problem area for the 2020 E350?
- Engine complaints make up 38% of reported issues for the 2020 E350, followed by Electrical System and Fuel System complaints, each at 25%.
- What is the median mileage at failure for the 2020 E350?
- Across all reported problems, the median mileage at failure is 42,363 miles, though individual problem areas vary, such as 37,000 miles for Fuel System complaints and 48,000 miles for Visibility & Wipers complaints.