2023 Mercedes-Benz Sprinter 3500 Problems, Recalls & Reliability
Verdict
CautionComplaint Index
71/100
#5 most-complained of 15 Sprinter 3500 years
The 2023 Mercedes-Benz Sprinter 3500 has a Complaint Index of 71 and ranks 5th worst out of 15 model years, earning a Caution verdict. NHTSA lists 17 complaints, 6 recalls, and no crashes, fires, injuries, or deaths tied to this year.
- Complaints
- 17
- Recalls
- 6
- Crashes / fires
- 0 / 0
- Injuries / deaths
- 0 / 0
- NHTSA overall rating
- Not rated
- EPA combined MPG
- —
Top 2023 Mercedes-Benz Sprinter 3500 problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Engine4 (24%)
- Other4 (24%)
- Electrical System3 (18%)
- Collision Avoidance & Cameras3 (18%)
- Transmission & Powertrain3 (18%)
- Steering2 (12%)
- Structure & Body2 (12%)
- Airbags1 (6%)
- Brakes1 (6%)
- Fuel System1 (6%)
What owners report
- Vehicle intermittently drops into LIMP Mode at highway speeds, sometimes with a metal grinding sound from the rear before the driver shifts to neutral and restarts.
- Engine and drivetrain issues recur every few thousand miles once they start, with one owner reporting the failure returning roughly every 3,000 to 4,000 miles.
- Emergency brake assist, distance sensing, and adaptive cruise control randomly deactivate during highway driving, sometimes staying off for hours.
- Transmission suddenly loses the ability to accelerate on grade changes, with manual gear shifts failing to restore power.
- Hood has opened unexpectedly while driving despite being verified closed beforehand.
- SRS airbag warning appears on a vehicle with very low mileage, with dealers unable to resolve it after fuse and control unit replacement.
2023 Mercedes-Benz Sprinter 3500 recalls
6 NHTSA recall campaigns list this model year.
- NHTSA 24V517000Jul 9, 2024Suspension, Wheels & Tires1,232 vehicles
Suspension:rear:springs:leaf spring assembly:u-bolt, leaf spring to axle
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
- NHTSA 24V225000Mar 24, 2024Electrical System99 vehicles
Electrical system:wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
- NHTSA 24V166000Mar 1, 2024Electrical System828 vehicles
Electrical system:wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Remedy: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
See all 6 recalls for the 2023 Mercedes-Benz Sprinter 3500 →
2023 compared with other Sprinter 3500 years
Frequently asked questions
- Is the 2023 Mercedes-Benz Sprinter 3500 reliable?
- Based on NHTSA owner complaints and recalls, the 2023 Sprinter 3500 carries a Complaint Index of 71 and a Caution verdict, ranking 5th worst among 15 model years of the Sprinter 3500.
- What are the most common problems with the 2023 Sprinter 3500?
- Engine issues account for 24% of complaints, followed by Electrical System, Collision Avoidance & Cameras, and Transmission & Powertrain, each at 18%. Median mileage at engine-related failure is 21,300 miles.
- Does the 2023 Sprinter 3500 have any recalls?
- NHTSA lists 6 recalls for the 2023 Sprinter 3500, covering suspension U-bolts, a 12-volt ground connection, wiring harness chafing, a partition wall missing bolts, a front suspension strut bolt, and paint adhesion issues. None are do-not-drive recalls.
- How does 2023 compare to other Sprinter 3500 years?
- The 2023 model's Complaint Index of 71 is worse than 2020 (43), 2021 (36), and 2022 (29), which are rated Good, but better than 2016 (100) and 2014 (93), which are rated Avoid.
- Is the 2023 Sprinter 3500 worse than the previous year?
- Yes. The 2022 Sprinter 3500 has a Complaint Index of 29 and a Good verdict, while the 2023 model's index of 71 places it in the Caution category.