2023 Mercedes-Benz Sprinter 3500 Reliability Data: Problems & Recalls
Avoid The 2023 Mercedes-Benz Sprinter 3500 carries a complaint index of 76, ranking 5th worst out of 18 model years, and is rated Avoid. NHTSA lists 17 complaints, 6 recall campaigns, and no crashes, fires, injuries, or deaths tied to this year.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 76/100
- #5 of 18 Sprinter 3500 years
- Verdict
- Avoid
- vs. other years of this model
- Complaints
- 17
- unique NHTSA reports
- Recalls
- 6
- distinct NHTSA campaigns
- Crashes
- 0
- reported in complaints
- Fires
- 0
- Injuries
- 0
- Top issue
- Engine
Top 2023 Mercedes-Benz Sprinter 3500 problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Engine4 (24%)
- Other4 (24%)
- Electrical System3 (18%)
- Collision Avoidance & Cameras3 (18%)
- Transmission & Powertrain3 (18%)
- Steering2 (12%)
- Structure & Body2 (12%)
- Airbags1 (6%)
- Brakes1 (6%)
- Fuel System1 (6%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Vehicle unexpectedly enters LIMP Mode at highway speeds, sometimes with a grinding sound from the rear, requiring a shift to neutral and restart.
- Adaptive cruise control, emergency brake assist, and distance sensing intermittently deactivate during long highway drives, occasionally staying off for hundreds of miles.
- Transmission fails to maintain speed or accelerate on grades, with the vehicle unable to shift gears despite full throttle.
- Hood has opened unexpectedly while driving without prior operation of the hood latch.
- Diesel engine has stalled at low speed and failed to restart, requiring a tow to the dealer.
- SRS airbag system has shown an error and remained non-functional even after fuse and control unit replacement.
2023 Mercedes-Benz Sprinter 3500 recalls
6 NHTSA recall campaigns list this model year.
- NHTSA 24V517000Jul 9, 2024Suspension, Wheels & Tires1,232 vehicles
Suspension:rear:springs:leaf spring assembly:u-bolt, leaf spring to axle
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
- NHTSA 24V225000Mar 24, 2024Electrical System99 vehicles
Electrical system:wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
- NHTSA 24V166000Mar 1, 2024Electrical System828 vehicles
Electrical system:wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Remedy: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
See all 6 recalls for the 2023 Mercedes-Benz Sprinter 3500 →
2023 compared with other Sprinter 3500 years
Frequently asked questions
- Is the 2023 Mercedes-Benz Sprinter 3500 reliable?
- Based on NHTSA owner complaints and recalls, the 2023 Sprinter 3500 ranks 5th worst among 18 model years with a complaint index of 76 and is rated Avoid. It has 17 complaints and 6 recall campaigns, but no reported crashes, fires, injuries, or deaths.
- What are the most common problems with the 2023 Sprinter 3500?
- Engine complaints are the top problem area at 24% of complaints, followed by Electrical System, Collision Avoidance & Cameras, and Transmission & Powertrain each at 18%. Median mileage at failure for engine issues was 21,300 miles.
- Does the 2023 Sprinter 3500 have any recalls?
- NHTSA lists 6 recall campaigns for the 2023 Sprinter 3500, covering suspension U-bolts, a 12-volt ground connection, wiring harness chafing, a missing partition wall bolt, a front suspension strut bolt, and paint adhesion. None are do-not-drive recalls.
- How does the 2023 Sprinter 3500 compare to other Sprinter years?
- The 2023 model's complaint index of 76 is higher than 2022's 41 (rated Good) but lower than 2016's 100 and 2014's 94, both rated Avoid. Overall it ranks 5th worst of 18 years tracked.