YearToAvoid

2020 Dodge Journey Reliability Data: Problems & Recalls

Best The 2020 Dodge Journey has a complaint index of 15, the second-lowest of any Journey model year, earning it a Best verdict. It has 65 NHTSA complaints, 1 recall, and no do-not-drive campaigns.

Based on NHTSA complaints per model-year, not a reliability rating. Methodology

YearToAvoid Scorecard

Complaint Index
15/100
#12 of 14 Journey years
Verdict
Best
vs. other years of this model
Complaints
65
unique NHTSA reports
Recalls
1
distinct NHTSA campaigns
Crashes
1
reported in complaints
Fires
1
Injuries
1
Top issue
Electrical System
Best nearby year
2019
rated Best
NHTSA overall rating
4 / 5 ★
EPA combined MPG
21
19 city / 25 hwy
Injuries / deaths
1 / 0

Top 2020 Dodge Journey problems

Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.

  1. Electrical System22 (34%)
  2. Other19 (29%)
  3. Collision Avoidance & Cameras15 (23%)
  4. Engine11 (17%)
  5. Brakes4 (6%)
  6. Steering3 (5%)
  7. Suspension, Wheels & Tires3 (5%)
  8. Transmission & Powertrain3 (5%)
  9. Visibility & Wipers3 (5%)
  10. Airbags2 (3%)

A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.

What owners report

  • Rearview backup cameras flash, go black, or display upside down.
  • Power steering assist cuts out or fails to reach the rack, making turns difficult, with one owner noting older Journey models had a similar recall.
  • Front end bounces, vibrates, and shakes while driving, accompanied by a squealing noise from the steering rack.
  • Headlights develop internal moisture and fog up, sometimes recurring after repair.
  • Tires have blown out or developed sidewall bubbles, in one case causing brief loss of steering control.
  • An Electronic Throttle Control warning light preceded a reported fire under the front driver's side.
2020 Dodge Journey complaints: complaints filed per month5Feb 2021Jul 2023Mar 2024Sep 2024Apr 2025Sep 2025Feb 2026Aug 2026
65 complaints filed with NHTSA from Feb 2021 to Sep 2026; peak Mar 2026 (5).

2020 Dodge Journey recalls

1 NHTSA recall campaign list this model year.

  1. NHTSA 25V552000Aug 26, 2025Collision Avoidance & Cameras219,577 vehicles

    Back over prevention: sensing system: camera

    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

    Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

2020 Dodge Journey fuel economy and fuel cost

City
19 MPG
Highway
25 MPG
Combined
21 MPG
Annual fuel cost (EPA)
$3,100
15,000 mi/yr
Fuel
Regular
Current regular gas
$4.32/gal
national avg.

EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.

2020 compared with other Journey years

Complaint Index by model year (0 = fewest issues, 100 = most)0255075100’07’08’09’10’11’12’13’14’15’16’17’18’19’20
Complaint Index: 0 = fewest issues, 100 = most, relative to other years of this model. Avoid Caution Good Best
YearVerdictIndexComplaintsRecallsMPG
2018Good38234620
2019Best23100120
2020Best1565121

All Dodge Journey years: best and worst →

Frequently asked questions

Is the 2020 Dodge Journey reliable?
Based on NHTSA owner complaints and recalls, the 2020 Journey ranks among the better years, with a complaint index of 15 and a Best verdict relative to other Journey model years.
What problems does the 2020 Dodge Journey have?
Owners most often report issues with the Electrical System, accounting for 34% of complaints (22 total), followed by Collision Avoidance & Cameras at 23% and Engine at 17%.
Does the 2020 Dodge Journey have a recall?
Yes, one recall (campaign 25V552000) covers cracks in the rearview camera microprocessor that can cause the camera image to display improperly. It is not a do-not-drive recall.
How does the 2020 Journey compare to other years?
With a complaint index of 15, the 2020 model ranks 12th worst out of 14 model years with data, far below the worst years like 2009 and 2010, which scored 100 and 92.
What is the fuel economy of the 2020 Dodge Journey?
The EPA rates the 2020 Journey at 21 mpg combined (19 city / 25 highway), with an estimated annual fuel cost of $3,100.

Sources: NHTSA Office of Defects Investigation complaint and recall databases; U.S. EPA fuel economy data; NHTSA 5-Star Safety Ratings. Complaints are unverified owner reports.

Data updated Sep 24, 2026. Read the methodology and data sources. The Complaint Index is based on NHTSA owner complaints and recalls; it is not a reliability rating.