2020 Dodge Journey Collision Avoidance & Cameras Problems
Collision Avoidance & Cameras problems account for 15 of 65 complaints (23%) on the 2020 Dodge Journey, mostly rearview camera failures. NHTSA recall 25V552000 covers cracked camera microprocessors, with median failure mileage at 41,500 miles.
- Collision Avoidance & Cameras complaints
- 15
- 23% of 65
- Crashes reported
- 0
- Fires reported
- 0
- Injuries reported
- 0
- Median mileage
- 41,500 mi
- Related recalls
- 1
Typical collision avoidance system symptoms owners report
- Rearview camera image displays upside down, sideways, or blank when the vehicle is put in reverse.
- Camera flickers on and off intermittently before failing completely or showing a black screen.
- Backup camera failure paired with an inoperative pedestrian warning system and no dashboard warning light.
- Owners report parking sensors failing along with the camera, with a warning message appearing on the dash.
- Multiple owners who received the NHTSA recall notice (25V552000) say dealers could not complete the repair because replacement camera parts were on backorder.
- Some owners describe the camera issue occurring alongside unrelated electrical faults like Bluetooth glitches or a check engine light.
When 2020 Dodge Journey collision avoidance system complaints were filed
First complaint Aug 13, 2024, latest Sep 18, 2026.
Collision Avoidance & Cameras recalls for the 2020 Dodge Journey
- NHTSA 25V552000Aug 26, 2025Collision Avoidance & Cameras219,577 vehicles
Back over prevention: sensing system: camera
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Collision Avoidance & Cameras complaints by Journey model year
Raw complaint counts per model year; newer years have had less time to accumulate complaints.
Frequently asked questions
- How many 2020 Dodge Journey owners complained about the backup camera?
- NHTSA lists 15 Collision Avoidance & Cameras complaints for the 2020 Dodge Journey, which is 23% of the 65 total complaints filed for this model year.
- Is there a recall for the 2020 Dodge Journey camera?
- Yes. Recall campaign 25V552000, reported August 26, 2025, covers cracks in the rearview camera microprocessor that can cause the image to display improperly. The remedy is a free camera replacement, though several owners reported parts were on backorder.
- At what mileage do camera problems usually appear?
- NHTSA data shows a median mileage of 41,500 miles at the time these camera failures were reported.
- Have any crashes or injuries resulted from the camera issue?
- No. NHTSA records list 0 crashes, 0 fires, and 0 injuries associated with these Collision Avoidance & Cameras complaints on the 2020 Dodge Journey.
- How does the 2020 Journey compare to other years for this problem?
- The 2020 model year has the highest share at 23% of complaints tied to this area, above the 2019 Journey's 20% and well above earlier years like 2018 at 11%.