2020 Chrysler Pacifica Reliability Data: Problems & Recalls
Caution The 2020 Chrysler Pacifica has a Complaint Index of 46, ranking 8th among 14 model years, with a verdict of Caution driven mainly by a park-outside battery fire recall on PHEV models rather than complaint volume alone.
Based on NHTSA complaints per model-year, not a reliability rating. Methodology
YearToAvoid Scorecard
- Complaint Index
- 46/100
- #8 of 14 Pacifica years
- Verdict
- Caution
- vs. other years of this model
- Complaints
- 170
- unique NHTSA reports
- Recalls
- 5
- 1 Park Outside
- Crashes
- 7
- reported in complaints
- Fires
- 3
- Injuries
- 10
- Top issue
- Electrical System
- NHTSA overall rating
- 5 / 5 ★
- EPA combined MPG
- 26
- 24 city / 29 hwy
- Injuries / deaths
- 10 / 0
Top 2020 Chrysler Pacifica problems
Share of this year’s NHTSA complaints by component group. Groups with 15+ complaints have their own page.
- Electrical System65 (38%)
- Engine58 (34%)
- Transmission & Powertrain38 (22%)
- Steering32 (19%)
- Other18 (11%)
- Fuel System12 (7%)
- Structure & Body10 (6%)
- Collision Avoidance & Cameras8 (5%)
- Suspension, Wheels & Tires8 (5%)
- Brakes5 (3%)
A complaint can list more than one component, so shares add up to more than 100%. Shares are % of complaints.
What owners report
- Owners report airbags failing to deploy in crashes, including one at highway speed and another involving a rear-end collision.
- Some drivers describe sudden unintended acceleration paired with a check engine light and an engine revving to high RPM with a ticking noise.
- PHEV owners report the battery smoking or catching fire while parked and charging in a garage, in one case reaching 350 degrees.
- One owner described a steering or control arm failure that caused the vehicle to swerve out of its lane with no warning.
- A driver reported the vehicle accelerating instead of braking during an exit-ramp maneuver, resulting in a collision.
- Another owner reported the third-row seat randomly closing on children seated in it.
2020 Chrysler Pacifica recalls
5 NHTSA recall campaigns list this model year.
- NHTSA 26V362000Jun 4, 2026Electrical System17,277 vehiclesPark Outside
Electrical system:propulsion system:traction battery
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
- NHTSA 25V876000Dec 17, 2025Other86 vehicles
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
- NHTSA 24V793000Oct 24, 2024Airbags26 vehicles
Air bags:side/window:curtain
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
2020 Chrysler Pacifica fuel economy and fuel cost
- City
- 24 MPG
- Highway
- 29 MPG
- Combined
- 26 MPG
- Annual fuel cost (EPA)
- $2,550
- 15,000 mi/yr
- Fuel
- Regular
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2020 compared with other Pacifica years
Frequently asked questions
- Is the 2020 Chrysler Pacifica reliable?
- NHTSA lists 170 complaints and a Complaint Index of 46 for the 2020 Pacifica, ranking 8th out of 14 model years. It carries a Caution verdict, capped because of a park-outside recall for PHEV battery fire risk.
- What are the most common problems with the 2020 Chrysler Pacifica?
- Electrical System issues make up 38% of complaints, followed by Engine problems at 34% and Transmission & Powertrain at 22%. Median mileage at failure for electrical complaints is 52,000 miles.
- Does the 2020 Chrysler Pacifica have a recall?
- Yes, NHTSA lists 5 recall campaigns for the 2020 Pacifica, including a park-outside recall for PHEV battery fire risk and a separate airbag connector recall affecting side curtain airbags.
- How does the 2020 Pacifica compare to other years?
- The 2020 model's Complaint Index of 46 is lower than 2017 (100), 2018 (92), and 2021 (77), all rated Avoid, but higher than 2007 and 2008, which are rated Good.