2020 Chrysler Pacifica Problems, Recalls & Reliability
Verdict
GoodComplaint Index
33/100
#7 most-complained of 10 Pacifica years
The 2020 Chrysler Pacifica has a Complaint Index of 33 and ranks 7th out of 10 model years, earning a "Good" verdict relative to other Pacifica years. NHTSA lists 170 complaints, 5 recalls, 7 crashes, 3 fires, and 10 injuries for this year.
- Complaints
- 170
- Recalls
- 5
- Crashes / fires
- 7 / 3
- Injuries / deaths
- 10 / 0
- NHTSA overall rating
- 5 / 5 ★
- EPA combined MPG
- 22
- 19 city / 28 hwy
Top 2020 Chrysler Pacifica problems
NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.
- Electrical System65 (38%)
- Engine58 (34%)
- Transmission & Powertrain38 (22%)
- Steering32 (19%)
- Other18 (11%)
- Fuel System12 (7%)
- Structure & Body10 (6%)
- Collision Avoidance & Cameras8 (5%)
- Suspension, Wheels & Tires8 (5%)
- Brakes5 (3%)
What owners report
- Airbags failed to deploy in crash situations, including a highway collision and a rear-end impact at a red light.
- Electrical fires were reported in the passenger cabin and near the battery, in one case while the vehicle was plugged in and charging in a garage.
- The fuel system on plug-in hybrid versions showed overheating of the hybrid battery while charging, producing smoke and interior fire damage.
- Steering complaints describe a possible control arm failure causing the vehicle to pull left with a sudden loss of steering control.
- One engine complaint described uncommanded acceleration lasting about 20 seconds along with a check engine light, high RPM, and reduced braking ability.
- Structure and body complaints mention a third-row seat that closes unexpectedly on occupants and second-row headrests that cannot be adjusted as described in the owner's manual.
2020 Chrysler Pacifica recalls
5 NHTSA recall campaigns list this model year.
- NHTSA 26V362000Jun 4, 2026Electrical System17,277 vehiclesPark Outside
Electrical system:propulsion system:traction battery
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
- NHTSA 25V876000Dec 17, 2025Other86 vehicles
Equipment adaptive/mobility:wheelchair restraints/securement:latch/anchor:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
- NHTSA 24V793000Oct 24, 2024Airbags26 vehicles
Air bags:side/window:curtain
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
2020 Chrysler Pacifica fuel economy and fuel cost
- City
- 19 MPG
- Highway
- 28 MPG
- Combined
- 22 MPG
- Annual fuel cost (EPA)
- $2,950
- 15,000 mi/yr
- Fuel
- Regular
- Current regular gas
- $4.32/gal
- national avg.
EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.
2020 compared with other Pacifica years
Frequently asked questions
- Is the 2020 Chrysler Pacifica reliable?
- Based on NHTSA owner complaints and recalls, the 2020 Pacifica has a Complaint Index of 33, ranking 7th out of 10 model years and earning a "Good" verdict compared to other Pacifica years.
- What are the most common problems with the 2020 Chrysler Pacifica?
- Electrical System complaints make up 38% of reports, followed by Engine at 34%, Transmission & Powertrain at 22%, and Steering at 19%, according to NHTSA data.
- Does the 2020 Chrysler Pacifica have any recalls?
- NHTSA lists 5 recalls for the 2020 Pacifica, covering the plug-in hybrid battery pack fire risk, an airbag connector issue, a transmission wiring short circuit on PHEV models, and a radio display software update.
- Which Chrysler Pacifica model years should be avoided?
- According to the data, 2017 (Complaint Index 100), 2018 (89), and 2021 (78) are rated "Avoid," while 2020 with a Complaint Index of 33 is rated "Good" by comparison.
- What is the fuel economy of the 2020 Chrysler Pacifica?
- EPA rates the 2020 Pacifica at 22 mpg combined (19 city / 28 highway), with an estimated annual fuel cost of $2,950.