2020 Jeep Grand Cherokee Collision Avoidance & Cameras Problems
NHTSA lists 17 complaints in the Collision Avoidance & Cameras category for the 2020 Jeep Grand Cherokee, 7% of all complaints for the year, with 3 crashes and no fires or injuries. Median mileage at failure is 14,800. A related recall, campaign 20V191000, covers a radio display software update.
- Collision Avoidance & Cameras complaints
- 17
- 7% of 238
- Crashes reported
- 3
- Fires reported
- 0
- Injuries reported
- 0
- Median mileage
- 14,800 mi
- Related recalls
- 1
Typical collision avoidance system symptoms owners report
- Rear-view camera image freezes on the screen and stays stuck even after shifting out of reverse and into drive.
- The radio display fails to clear the reverse camera view once the vehicle is put in drive, requiring a dealer-replaced display.
- The infotainment screen randomly freezes, reboots, and cuts the backup camera feed while driving.
- Park Sense keeps engaging on its own even after being turned off, triggering repeated error messages that block shifting into gear.
- Forward collision warning (FCW) shows as unavailable alongside other electrical and drivetrain warning messages.
When 2020 Jeep Grand Cherokee collision avoidance system complaints were filed
First complaint Nov 5, 2020, latest Sep 20, 2026.
Collision Avoidance & Cameras recalls for the 2020 Jeep Grand Cherokee
- NHTSA 20V191000Sep 10, 2020Collision Avoidance & Cameras319,610 vehiclesOver-the-air fix
Back over prevention: sensing system: camera
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Collision Avoidance & Cameras complaints by Grand Cherokee model year
Raw complaint counts per model year; newer years have had less time to accumulate complaints.
Frequently asked questions
- How many 2020 Jeep Grand Cherokee owners complained about collision avoidance and camera problems?
- NHTSA lists 17 complaints in this category for the 2020 Jeep Grand Cherokee, which is 7% of all 238 complaints filed for that model year.
- Is there a recall for the 2020 Jeep Grand Cherokee camera or collision system?
- Yes, recall campaign 20V191000, reported 2020-09-10, covers Collision Avoidance & Cameras and involves a radio display software update from Chrysler (FCA US LLC).
- At what mileage do these camera problems usually show up?
- The median mileage at failure reported to NHTSA for this category is 14,800 miles.
- Did these camera or collision avoidance issues cause crashes?
- NHTSA data tied to this category on the 2020 Jeep Grand Cherokee show 3 crashes, with no reported fires or injuries.