2019 Jeep Grand Cherokee Collision Avoidance & Cameras Problems
NHTSA lists 21 Collision Avoidance & Cameras complaints for the 2019 Jeep Grand Cherokee, 6% of all complaints that year, with a median failure mileage of 25,000. A related radio-display software recall (20V191000) covers this vehicle.
- Collision Avoidance & Cameras complaints
- 21
- 6% of 367
- Crashes reported
- 0
- Fires reported
- 0
- Injuries reported
- 0
- Median mileage
- 25,000 mi
- Related recalls
- 1
Typical collision avoidance system symptoms owners report
- The rear backup camera image freezes or fails to display, sometimes requiring the vehicle to be stopped, put in park, and restarted to reboot the screen.
- The Uconnect touchscreen that hosts the backup camera and driver-assistance controls delaminates, causing the display to flicker, change settings on its own, or lose functionality.
- Owners report the infotainment screen randomly turning on or off while driving, which interrupts the camera feed and other displayed warnings.
- Some owners tie the camera and screen freezing to electrical faults that also trigger stability control, auto park, or cruise control warning lights.
- Owners say dealers cite a software recall for the radio display but tell them their specific VIN is not included in the campaign.
When 2019 Jeep Grand Cherokee collision avoidance system complaints were filed
First complaint Nov 17, 2020, latest Jun 16, 2026.
Collision Avoidance & Cameras recalls for the 2019 Jeep Grand Cherokee
- NHTSA 20V191000Sep 10, 2020Collision Avoidance & Cameras319,610 vehiclesOver-the-air fix
Back over prevention: sensing system: camera
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Collision Avoidance & Cameras complaints by Grand Cherokee model year
Raw complaint counts per model year; newer years have had less time to accumulate complaints.
Frequently asked questions
- How many 2019 Jeep Grand Cherokee owners complained about collision avoidance and camera problems?
- NHTSA lists 21 complaints in this category for the 2019 model year, making up 6% of all complaints filed for that year.
- Is there a recall for the 2019 Jeep Grand Cherokee camera or screen issue?
- Yes, recall 20V191000 covers a radio display software update for the Grand Cherokee among other FCA models; dealers update the software free of charge.
- At what mileage do these camera problems typically show up?
- The median mileage at failure reported to NHTSA for this problem area is 25,000 miles.
- Did any of these camera or screen complaints involve a crash or fire?
- No. NHTSA records zero crashes, zero fires, and zero injuries linked to these 21 complaints.