How common are electrical problems in the 2017 Pacifica Plug-in Hybrid?

NHTSA recorded 31 Electrical System complaints for this year, which is 39% of the 79 total complaints filed for the 2017 Pacifica Plug-in Hybrid.

Is there a recall for the 2017 Pacifica Plug-in Hybrid electrical system?

Yes. Recall 20V334000 covers 2017-2020 Pacifica Plug-in Hybrids where the 12-volt isolator post behind the driver's seat may develop high resistance. The remedy increases torque and adds a waterproof gasket.

Have there been fires linked to the electrical system?

NHTSA data shows 5 fires and 3 injuries among the 31 electrical complaints for this model year, with some reports describing battery fires while parked and charging.

At what mileage do electrical failures tend to happen?

The median mileage at failure reported to NHTSA for this problem area is 16,240 miles.

How does 2017 compare to other years for this problem?

The 2017 model's 39% share of complaints tied to the electrical system is close to other years like 2018 (38%) and 2020 (43%), though 2019 and 2021 reported higher shares at 49% and 50%.

2017 Chrysler Pacifica Plug-in Hybrid Electrical System Problems

NHTSA lists 31 Electrical System complaints for the 2017 Chrysler Pacifica Plug-in Hybrid, 39% of all complaints that year, with 5 fires and 3 injuries reported. A related recall (20V334000) covers a 12-volt isolator post that can develop high resistance.

Electrical System complaints: 31; 39% of 79
Crashes reported: 0
Fires reported: 5
Injuries reported: 3
Median mileage: 16,240 mi
Related recalls: 1

Typical electrical symptoms owners report

Owners report the 12-volt battery or lithium battery pack catching fire while parked in the garage, sometimes after charging had completed.
Some drivers experienced a sudden loss of forward motive power while driving, with the vehicle coasting to a stop even though the hybrid battery showed charge remaining.
Several complaints describe the engine shutting off at highway speed with a message to put the vehicle in park, accompanied by loss of power steering and power-assisted braking.
Owners describe multiple dashboard warning lights illuminating at once, including traction control, tire pressure, battery, and parking brake indicators, alongside a full stall.
One owner reported the electrical system triggering a distracting emergency screen and forcing a software update while the vehicle was in motion.
Some vehicles displayed a "Service Charging System" message with the check engine light and intermittently would not start or shift into park.

When 2017 Chrysler Pacifica Plug-in Hybrid electrical complaints were filed

First complaint May 26, 2017, latest Dec 2, 2023.

31 complaints filed with NHTSA from May 2017 to Dec 2023; peak Jul 2022 (4).

Electrical System recalls for the 2017 Chrysler Pacifica Plug-in Hybrid

NHTSA 20V334000Jun 9, 2020Electrical System23,079 vehicles
Electrical system:wiring:interior/under dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Electrical System complaints by Pacifica Plug-in Hybrid model year

Raw complaint counts per model year; newer years have had less time to accumulate complaints.

201731 (39%)
201885 (38%)
201922 (49%)
202025 (43%)
202113 (50%)
202240 (34%)
202314 (35%)
20247 (27%)
20251 (100%)

Frequently asked questions

How common are electrical problems in the 2017 Pacifica Plug-in Hybrid?: NHTSA recorded 31 Electrical System complaints for this year, which is 39% of the 79 total complaints filed for the 2017 Pacifica Plug-in Hybrid.
Is there a recall for the 2017 Pacifica Plug-in Hybrid electrical system?: Yes. Recall 20V334000 covers 2017-2020 Pacifica Plug-in Hybrids where the 12-volt isolator post behind the driver's seat may develop high resistance. The remedy increases torque and adds a waterproof gasket.
Have there been fires linked to the electrical system?: NHTSA data shows 5 fires and 3 injuries among the 31 electrical complaints for this model year, with some reports describing battery fires while parked and charging.
At what mileage do electrical failures tend to happen?: The median mileage at failure reported to NHTSA for this problem area is 16,240 miles.
How does 2017 compare to other years for this problem?: The 2017 model's 39% share of complaints tied to the electrical system is close to other years like 2018 (38%) and 2020 (43%), though 2019 and 2021 reported higher shares at 49% and 50%.