YearToAvoid

2023 Jeep Grand Cherokee 4XE Problems, Recalls & Reliability

Verdict

Caution

Complaint Index

67/100

#2 most-complained of 4 Grand Cherokee 4XE years

Based on NHTSA complaints per model-year, not a reliability rating. Methodology

The 2023 Jeep Grand Cherokee 4XE has a Complaint Index of 67, ranking 2nd worst out of 4 model years, with a 'Caution' verdict. It has 97 complaints, 3 recalls, and its top problem area is the Electrical System at 48% of complaints.

Complaints
97
Recalls
3
Crashes / fires
1 / 3
Injuries / deaths
2 / 0
NHTSA overall rating
Not rated
EPA combined MPG
23
23 city / 24 hwy

Top 2023 Jeep Grand Cherokee 4XE problems

NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.

  1. Electrical System47 (48%)
  2. Engine26 (27%)
  3. Other16 (16%)
  4. Transmission & Powertrain15 (15%)
  5. Fuel System13 (13%)
  6. Steering10 (10%)
  7. Collision Avoidance & Cameras9 (9%)
  8. Suspension, Wheels & Tires7 (7%)
  9. Brakes5 (5%)
  10. Lane Departure3 (3%)

What owners report

  • Owners report smoke and burning smells entering the cabin through the A/C vents, in one case followed by an explosion under the hood.
  • Some owners describe the vehicle unexpectedly rolling and picking up speed while being pushed in Neutral after the battery died.
  • Drivers report jerking during acceleration along with 'service hybrid system' and 'battery low' warnings, sometimes followed by the vehicle locking up and shutting down completely.
  • Charging failures on Level 1 and Level 2 chargers are reported along with check engine lights and an electrical burning smell from the hybrid battery.
  • Owners describe warning messages for Active Lane Management, Blind Spot Alert, and Auto Emergency Braking appearing repeatedly with no clear cause identified by the manufacturer.
  • Some drivers report transmission fluid leaking and spraying onto the exhaust, causing smoke, with dealers acknowledging cracks in the transmission housing.
  • Owners report unexpected engine stalling and shutdowns while driving on the freeway, along with jolting between gears.
2023 Jeep Grand Cherokee 4XE complaints: complaints filed per month21Mar 2023Sep 2023Feb 2024Jun 2024Oct 2024Feb 2025Mar 2026
158 complaints filed with NHTSA from Mar 2023 to Sep 2026; peak Nov 2024 (21).

2023 Jeep Grand Cherokee 4XE recalls

3 NHTSA recall campaigns list this model year.

  1. NHTSA 26V562000Sep 1, 2026Suspension, Wheels & Tires328,381 vehicles

    Suspension:rear:springs:coil springs

    Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.

    Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.

    Remedy: Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.

  2. NHTSA 25V766000Nov 6, 2025Engine117,904 vehicles

    Engine

    Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

    Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

    Remedy: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

  3. NHTSA 24V720000Sep 27, 2024Electrical System154,032 vehicles

    Electrical system:propulsion system:traction battery

    Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

    Risk: A vehicle fire while parked or driving can increase the risk of injury.

    Remedy: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

2023 Jeep Grand Cherokee 4XE fuel economy and fuel cost

City
23 MPG
Highway
24 MPG
Combined
23 MPG
Annual fuel cost (EPA)
$2,800
15,000 mi/yr
Fuel
Regular Gas and Electricity
Current regular gas
$4.32/gal
national avg.

EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.

2023 compared with other Grand Cherokee 4XE years

Complaint Index by model year (0 = fewest issues, 100 = most)02550751002022202320242025
Complaint Index: 0 = fewest issues, 100 = most, relative to other years of this model. Avoid Caution Good Best
YearVerdictIndexComplaintsRecallsMPG
2022Avoid1001481223
2023Caution6797323
2024Good3323223
2025No verdict02123

All Jeep Grand Cherokee 4XE years: best and worst →

Frequently asked questions

Is the 2023 Jeep Grand Cherokee 4XE reliable compared to other years?
It ranks 2nd worst out of 4 model years with data, with a Complaint Index of 67 and a 'Caution' verdict. The 2022 model is worse (Complaint Index 100, 'Avoid'), while 2024 is better (Complaint Index 33, 'Good').
What is the biggest problem area for the 2023 Jeep Grand Cherokee 4XE?
Electrical System complaints make up 48% of all complaints for this year, with a median mileage at failure of 8,500 miles.
Does the 2023 Jeep Grand Cherokee 4XE have any recalls?
NHTSA lists 3 recalls for this model year, covering the Suspension, Wheels & Tires system, the Engine, and the Electrical System, including a high-voltage battery fire risk recall.
How many complaints does NHTSA have on file for the 2023 Jeep Grand Cherokee 4XE?
NHTSA lists 97 complaints for the 2023 Jeep Grand Cherokee 4XE, including 1 crash, 3 fires, and 2 injuries.
What is the fuel economy of the 2023 Jeep Grand Cherokee 4XE?
EPA rates it at 23 mpg combined (23 city / 24 highway), with an estimated annual fuel cost of $2,800.

Sources: NHTSA Office of Defects Investigation complaint and recall databases; U.S. EPA fuel economy data; NHTSA 5-Star Safety Ratings. Complaints are unverified owner reports.

Data updated Sep 24, 2026. Read the methodology and data sources. The Complaint Index is based on NHTSA owner complaints and recalls; it is not a reliability rating.