YearToAvoid

2020 Infiniti QX60 Problems, Recalls & Reliability

Verdict

Good

Complaint Index

30/100

#8 most-complained of 11 QX60 years

The 2020 Infiniti QX60 has a complaint index of 30, ranking 8th out of 11 model years, with a "Good" verdict. NHTSA logged 24 complaints, 1 recall, 2 crashes, and 4 injuries, with the top problem area being Transmission & Powertrain.

Complaints
24
Recalls
1
Crashes / fires
2 / 0
Injuries / deaths
4 / 0
NHTSA overall rating
5 / 5 ★
EPA combined MPG
22
19.5 city / 26.5 hwy

Top 2020 Infiniti QX60 problems

NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.

  1. Other6 (25%)
  2. Transmission & Powertrain6 (25%)
  3. Engine5 (21%)
  4. Electrical System4 (17%)
  5. Collision Avoidance & Cameras4 (17%)
  6. Visibility & Wipers4 (17%)
  7. Brakes2 (8%)
  8. Fuel System2 (8%)
  9. Structure & Body2 (8%)
  10. Suspension, Wheels & Tires2 (8%)

What owners report

  • Forward collision warning fails to alert or brake for stopped traffic ahead, in one case leading to a multi-car crash.
  • Automatic emergency braking triggers on its own with no vehicle or object present, causing sudden slowdowns.
  • Sunroof glass shatters or explodes with a loud bang while driving on the highway.
  • Accelerator pedal sticks and requires the driver to press it to the floor before it releases.
  • Engine stalls when coming to a stop, sometimes traced to a faulty fuel injector, without a check engine light staying on.
  • Electrical failures include a starter/belt issue with burning smell and smoke, and a rear window that won't roll back up.
2020 Infiniti QX60 complaints: complaints filed per month4Nov 2019Apr 2022Feb 2023Jan 2024Feb 2025Jul 2025Dec 2025Sep 2026
40 complaints filed with NHTSA from Nov 2019 to Sep 2026; peak Feb 2025 (4).

2020 Infiniti QX60 recalls

1 NHTSA recall campaign list this model year.

  1. NHTSA 21V402000May 27, 2021Suspension, Wheels & Tires14,276 vehicles

    Suspension:rear:axle:spindle

    Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

    Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

    Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

2020 Infiniti QX60 fuel economy and fuel cost

City
19.5 MPG
Highway
26.5 MPG
Combined
22 MPG
Annual fuel cost (EPA)
$3,650
15,000 mi/yr
Fuel
Premium
Current regular gas
$4.32/gal
national avg.

EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.

2020 compared with other QX60 years

Complaint Index by model year (0 = fewest issues, 100 = most)025507510020142015201620172018201920202022202320242025
Complaint Index: 0 = fewest issues, 100 = most, relative to other years of this model. Avoid Caution Good Best
YearVerdictIndexComplaintsRecallsMPG
2018Caution5038122
2019Best1038222
2020Good3024122
2022Best022222.5
2023Avoid8027322.5

All Infiniti QX60 years: best and worst →

Frequently asked questions

Is the 2020 Infiniti QX60 reliable?
Relative to other QX60 model years, 2020 rates "Good," with a complaint index of 30 and rank of 8th out of 11 years tracked. It has fewer complaints (24) than several earlier years like 2014 (199 complaints) and 2015 (92 complaints).
What problems does the 2020 Infiniti QX60 have?
NHTSA complaints point to Transmission & Powertrain issues (6 complaints, 25% share), Engine problems (5 complaints, 21%), and Electrical System issues (4 complaints, 17%). Owners also reported collision-avoidance system and sunroof/wiper issues.
Does the 2020 Infiniti QX60 have any recalls?
Yes, one recall (campaign 21V402000) covers the front steering knuckle or rear axle housing, which may lack sufficient strength. It is not a do-not-drive or park-outside recall.
How does the 2020 QX60 compare to other years?
The 2020 model's complaint index of 30 is better than 2014 (100), 2015 (70), 2017 (60), and 2018 (50), but worse than 2016, 2019, and 2022, which all rate "Best."
What is the fuel economy of the 2020 Infiniti QX60?
The 2020 QX60 gets 22 mpg combined (19.5 city / 26.5 highway), with an estimated annual fuel cost of $3,650 according to EPA data.

Sources: NHTSA Office of Defects Investigation complaint and recall databases; U.S. EPA fuel economy data; NHTSA 5-Star Safety Ratings. Complaints are unverified owner reports.

Data updated Sep 24, 2026. Read the methodology and data sources. The Complaint Index is based on NHTSA owner complaints and recalls; it is not a reliability rating.