2012 Cadillac SRX Structure & Body Problems
NHTSA lists 24 Structure & Body complaints for the 2012 Cadillac SRX, 6% of all complaints for that year, tied to 5 crashes and 4 injuries at a median 74,600 miles. A related power liftgate recall (14V447000) covers height adjuster shoulder bolts.
- Structure & Body complaints
- 24
- 6% of 416
- Crashes reported
- 5
- Fires reported
- 0
- Injuries reported
- 4
- Median mileage
- 74,600 mi
- Related recalls
- 1
Typical body and structure symptoms owners report
- Owners describe the power rear hatch/liftgate opening or closing on its own, sometimes striking or nearly trapping a person loading the cargo area.
- Some report the liftgate swinging wildly up and down repeatedly before slamming shut with force, with no obstruction sensor stopping it.
- A few owners say the rear hatch opened unexpectedly while driving on the highway, then behaved erratically and would not open again.
- One owner reported the rear hatchback door striking their arms upon opening it, resulting in injury.
- Several complaints involve vehicles that were in crashes, including one where the owner described losing control while parking and hitting other vehicles.
When 2012 Cadillac SRX body and structure complaints were filed
First complaint Jul 13, 2012, latest Apr 7, 2026.
Structure & Body recalls for the 2012 Cadillac SRX
- NHTSA 14V447000Jul 23, 2014Structure & Body414,333 vehicles
Seats:front assembly:power adjust
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Risk: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Structure & Body complaints by SRX model year
Raw complaint counts per model year; newer years have had less time to accumulate complaints.
Frequently asked questions
- How many Structure & Body complaints does the 2012 Cadillac SRX have?
- NHTSA lists 24 Structure & Body complaints for the 2012 SRX, which is 6% of the 416 total complaints filed for that model year.
- Is there a recall related to Structure & Body issues on the 2012 Cadillac SRX?
- Yes, recall 14V447000 covers certain 2010-2012 Cadillac SRX vehicles with power height adjuster shoulder bolts; it does not require parking outside or stopping driving.
- Did these structure and body problems cause crashes or injuries?
- NHTSA data shows 5 crashes and 4 injuries linked to Structure & Body complaints on the 2012 SRX, with no fires reported.
- At what mileage do these structure and body problems typically show up?
- The median mileage at failure for Structure & Body complaints on the 2012 SRX is 74,600 miles.
- How does the 2012 SRX compare to other years for this problem area?
- The 2012 SRX had 24 Structure & Body complaints (6% share), close to 2010 and 2011 (30 complaints, 6-7% share) but higher than 2014-2016, which ranged from 4 to 13 complaints and 2-3% share.