YearToAvoid

2011 Lexus ES350 Problems, Recalls & Reliability

Verdict

Avoid

Complaint Index

92/100

#2 most-complained of 14 ES350 years

The 2011 Lexus ES350 ranks 2nd worst among 14 model years, with a Complaint Index of 92 and an Avoid verdict. Airbags are the dominant issue, making up 95% of its 153 complaints, with a median failure mileage of 47,000.

Complaints
153
Recalls
3
Crashes / fires
7 / 0
Injuries / deaths
6 / 0
NHTSA overall rating
Not rated
EPA combined MPG
22
19 city / 27 hwy

Top 2011 Lexus ES350 problems

NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.

  1. Airbags145 (95%)
  2. Electrical System4 (3%)
  3. Engine4 (3%)
  4. Other4 (3%)
  5. Brakes1 (1%)
  6. Structure & Body1 (1%)
  7. Suspension, Wheels & Tires1 (1%)

What owners report

  • Airbags fail to deploy in low-to-moderate speed crashes, including rear-end collisions around 15 mph, leading to head, shoulder, and knee injuries.
  • Some owners report sudden unintended acceleration when shifting from park to drive, resulting in loss of control and property damage.
  • One owner described the engine shutting off unexpectedly on the highway, later traced by a mechanic to a water pump and cooling system issue with a fluctuating temperature gauge.
  • A power window on the front passenger side reportedly closed without a safety stop, catching and injuring a passenger's finger.
  • One report describes an abnormal noise from a wheel followed by loss of control and a crash while driving at highway speed in wet conditions.
2011 Lexus ES350 complaints: complaints filed per month29Oct 2012Jul 2015Jul 2016Nov 2016Mar 2017Jul 2017Nov 2017Aug 2018
160 complaints filed with NHTSA from Oct 2012 to Aug 2020; peak Aug 2017 (29).

2011 Lexus ES350 recalls

3 NHTSA recall campaigns list this model year.

  1. NHTSA 19V741000Oct 17, 2019Airbags928,220 vehicles

    Air bags:frontal:driver side:inflator module

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

    Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

    Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

  2. NHTSA 19V005000Jan 9, 2019Airbags1,299,448 vehicles

    Air bags:frontal:passenger side:inflator module

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

    Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

    Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.

  3. NHTSA 16V340000May 23, 2016Airbags1,754,517 vehicles

    Air bags:frontal:passenger side:inflator module

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

    Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

    Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

2011 Lexus ES350 fuel economy and fuel cost

City
19 MPG
Highway
27 MPG
Combined
22 MPG
Annual fuel cost (EPA)
$2,950
15,000 mi/yr
Fuel
Regular
Current regular gas
$4.32/gal
national avg.

EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.

2011 compared with other ES350 years

Complaint Index by model year (0 = fewest issues, 100 = most)0255075100’10’11’12’13’14’15’16’17’18’19’20’21’22’23
Complaint Index: 0 = fewest issues, 100 = most, relative to other years of this model. Avoid Caution Good Best
YearVerdictIndexComplaintsRecallsMPG
2010Avoid100136422
2011Avoid92153322
2012Avoid8589322
2013Caution6923124

All Lexus ES350 years: best and worst →

Frequently asked questions

Should I avoid the 2011 Lexus ES350?
NHTSA data gives the 2011 ES350 a Complaint Index of 92 and ranks it 2nd worst out of 14 model years, so it carries an Avoid verdict relative to other ES350 years.
What is the biggest problem with the 2011 Lexus ES350?
Airbags are the top problem area, accounting for 145 of 153 complaints (95%), with a median failure mileage of 47,000 and involvement in 7 crashes.
Does the 2011 Lexus ES350 have any recalls?
NHTSA lists 3 recalls for the 2011 ES350, all related to airbags, issued in 2016, 2019, and again in 2019.
How does the 2011 ES350 compare to other years?
Its Complaint Index of 92 is higher than 2012 (85), 2013 (69), and most later years, but slightly lower than 2010 (100), which ranks as the worst year.
What is the fuel economy of the 2011 Lexus ES350?
The EPA rates the 2011 ES350 at 22 mpg combined (19 city / 27 highway), with an estimated annual fuel cost of $2,950.

Sources: NHTSA Office of Defects Investigation complaint and recall databases; U.S. EPA fuel economy data; NHTSA 5-Star Safety Ratings. Complaints are unverified owner reports.

Data updated Sep 24, 2026. Read the methodology and data sources. The Complaint Index is based on NHTSA owner complaints and recalls; it is not a reliability rating.