YearToAvoid

2020 Chevrolet Impala Problems, Recalls & Reliability

Verdict

Best

Complaint Index

0/100

#11 most-complained of 11 Impala years

The 2020 Chevrolet Impala ranks best among the 11 model years tracked, with a complaint index of 0, 15 complaints, and no recalls. Owners reported electrical and steering issues most often, but crash and fire counts stayed low.

Complaints
15
Recalls
0
Crashes / fires
3 / 0
Injuries / deaths
1 / 0
NHTSA overall rating
5 / 5 ★
EPA combined MPG
22
18.5 city / 28 hwy

Top 2020 Chevrolet Impala problems

NHTSA owner complaints by component group. Groups with 15+ complaints have their own page.

  1. Other7 (47%)
  2. Electrical System4 (27%)
  3. Steering3 (20%)
  4. Airbags2 (13%)
  5. Fuel System2 (13%)
  6. Transmission & Powertrain2 (13%)
  7. Engine1 (7%)
  8. Lane Departure1 (7%)
  9. Seat Belts1 (7%)
  10. Structure & Body1 (7%)

What owners report

  • Airbags failed to deploy during a rear-end collision that pushed the vehicle into the car ahead.
  • A vehicle reportedly lost control on a curve at low speed and rolled, coming to rest upside down without airbag deployment.
  • The Evaporative Emission Control System purge valve got stuck open, drawing raw fuel vapor into the engine.
  • Headlamps failed to produce adequate lighting while driving, with no dashboard warning lights on.
  • A dashboard message reading 'Power Steering - Drive with Care' appeared, followed by a need for excessive force to steer, resolving itself after the vehicle was restarted.
  • Owners described hard steering issues that required multiple dealer visits before a diagnostic code could be captured.
2020 Chevrolet Impala complaints: complaints filed per month5Aug 2021Sep 2022Jun 2023Sep 2024Mar 2025Aug 2025Jun 2026
25 complaints filed with NHTSA from Aug 2021 to Jul 2026; peak Sep 2024 (5).

2020 Chevrolet Impala recalls

No safety recalls on record for this model year.

2020 Chevrolet Impala fuel economy and fuel cost

City
18.5 MPG
Highway
28 MPG
Combined
22 MPG
Annual fuel cost (EPA)
$2,950
15,000 mi/yr
Fuel
Regular
Current regular gas
$4.32/gal
national avg.

EPA figures; median across configurations of this model year. Estimate your own cost with the fuel cost calculator.

2020 compared with other Impala years

Complaint Index by model year (0 = fewest issues, 100 = most)025507510020102011201220132014201520162017201820192020
Complaint Index: 0 = fewest issues, 100 = most, relative to other years of this model. Avoid Caution Good Best
YearVerdictIndexComplaintsRecallsMPG
2018Best2059122
2019Best1028122
2020Best015022

All Chevrolet Impala years: best and worst →

Frequently asked questions

Is the 2020 Chevrolet Impala reliable?
Based on NHTSA owner complaints and recalls, the 2020 Impala ranks best among the 11 model years tracked, with a complaint index of 0 and only 15 complaints logged.
What problems does the 2020 Chevrolet Impala have?
The top reported problem area is the Electrical System, making up 27% of complaints, followed by Steering at 20% and Airbags and Fuel System each at 13%.
Does the 2020 Chevrolet Impala have any recalls?
NHTSA lists 0 recalls for the 2020 Impala, including 0 do-not-drive recalls.
What year Chevrolet Impala should I avoid?
Based on NHTSA data, the years to avoid are 2010, 2011, 2012, 2013, 2014, and 2015, with 2014 having the highest complaint index at 100. The 2020 model year ranks best of the 11 years tracked, with a complaint index of 0.

Sources: NHTSA Office of Defects Investigation complaint and recall databases; U.S. EPA fuel economy data; NHTSA 5-Star Safety Ratings. Complaints are unverified owner reports.

Data updated Sep 24, 2026. Read the methodology and data sources. The Complaint Index is based on NHTSA owner complaints and recalls; it is not a reliability rating.