2011 Toyota Prius Structure & Body Problems
NHTSA lists 16 Structure & Body complaints for the 2011 Toyota Prius, 3% of its 519 total complaints that year. Recalls tied to Southeast Toyota heated seats and occupant detection sensors touch this system, with a median failure mileage of 30,000.
- Structure & Body complaints
- 16
- 3% of 519
- Crashes reported
- 4
- Fires reported
- 2
- Injuries reported
- 3
- Median mileage
- 30,000 mi
- Related recalls
- 3
Typical body and structure symptoms owners report
- Owners report the heated seat element overheating and burning a hole through the driver's seat, with one case producing a burning odor and small fire.
- Some describe the front driver side wheel well dislodging while driving around 65 mph, accompanied by a scraping noise and a bump.
- Several owners report rodents entering the cabin through gaps or undercarriage vents, in one case causing dashboard noises at 62,000 miles.
- Door lock mechanisms, mostly on the front doors, are reported to fail and stop responding to the remote or the metal key.
- A driver headrest is reported to pop up unexpectedly while driving on rough highway sections.
- One owner reports sharp-edged front passenger door corners causing repeated minor bruising while loading the vehicle.
When 2011 Toyota Prius body and structure complaints were filed
First complaint Aug 5, 2011, latest Dec 9, 2018.
Structure & Body recalls for the 2011 Toyota Prius
- NHTSA 16V396000Jun 2, 2016Structure & Body7,749 vehicles
Seats:front assembly:seat heater/cooler
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
Risk: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
Remedy: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
- NHTSA 14V743000Nov 19, 2014Structure & Body3,233 vehicles
Seats:front assembly:seat heater/cooler
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Risk: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
Remedy: SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
- NHTSA 13V014000Jan 16, 2013Structure & Body3,235 vehicles
Seats
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Risk: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Structure & Body complaints by Prius model year
Raw complaint counts per model year; newer years have had less time to accumulate complaints.
Frequently asked questions
- How many Structure & Body complaints does NHTSA have for the 2011 Prius?
- NHTSA lists 16 Structure & Body complaints for the 2011 Prius, which is 3% of the 519 total complaints filed for that model year.
- Is there a recall related to Structure & Body issues on the 2011 Prius?
- Yes. NHTSA lists three Structure & Body recalls covering the 2011 Prius: campaign 16V396000 for seat heaters, 14V743000 for heater elements with copper strand heating, and 13V014000 for occupant detection sensor recalibration.
- At what mileage do these problems typically show up?
- The median mileage at failure for Structure & Body complaints on the 2011 Prius is 30,000 miles.
- Have these Structure & Body issues caused crashes or fires?
- NHTSA data tied to this area on the 2011 Prius shows 4 crashes, 2 fires, and 3 injuries reported.
- Is Structure & Body a bigger issue for the 2011 Prius than other years?
- The 2011 Prius has a 3% share of complaints in this area, lower than the 7% seen in 2012 and the 17% seen in 2018, though those years had fewer total complaints.