How many 2020 Mercedes-Benz Sprinter 2500 complaints involve collision avoidance and cameras?

NHTSA lists 17 complaints in this area for the 2020 Sprinter 2500, which is 21% of the 80 total complaints filed for that model year.

Is there a recall for the 2020 Sprinter 2500 rearview camera?

Yes. Recall 22V281000 covers a rearview camera software error affecting 2019-2021 Sprinter vans, and recall 21V077000 covers a similar rearview image display issue on 2019-2020 Sprinter vans with the Connect 5 multimedia system. Both are fixed with a free software update.

At what mileage do these collision avoidance problems occur?

The median mileage at failure reported to NHTSA for this problem area is 10,000 miles.

Did these collision avoidance issues cause any crashes or injuries?

NHTSA data for this problem area on the 2020 Sprinter 2500 shows 0 crashes, 0 fires, and 0 injuries reported.

2020 Mercedes-Benz Sprinter 2500 Collision Avoidance & Cameras Problems

NHTSA lists 17 Collision Avoidance & Cameras complaints for the 2020 Mercedes-Benz Sprinter 2500, 21% of its 80 total complaints, with a median failure mileage of 10,000. Two related recalls (22V281000 and 21V077000) address rearview camera software errors.

Collision Avoidance & Cameras complaints: 17; 21% of 80
Crashes reported: 0
Fires reported: 0
Injuries reported: 0
Median mileage: 10,000 mi
Related recalls: 2

Typical collision avoidance system symptoms owners report

Crosswind assist activates on its own in light wind, jerking the van sideways and sometimes lifting wheels off the pavement.
Automatic emergency braking triggers hard braking with no vehicle or obstacle present, often while passing under highway exit signs.
Adaptive cruise control and forward collision warning shut off unexpectedly at highway speed, then intermittently return to normal operation.
Sensor-based safety systems report false 'dirty sensor' errors and stop functioning even after cleaning the sensors.
Owners report the rearview camera and back-over prevention recall repairs were delayed because replacement parts were not available.

When 2020 Mercedes-Benz Sprinter 2500 collision avoidance system complaints were filed

First complaint Feb 21, 2021, latest Aug 12, 2026.

17 complaints filed with NHTSA from Feb 2021 to Aug 2026; peak Jul 2021 (2).

Collision Avoidance & Cameras recalls for the 2020 Mercedes-Benz Sprinter 2500

NHTSA 22V281000Apr 27, 2022Collision Avoidance & Cameras12,086 vehicles
Back over prevention:display function
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
NHTSA 21V077000Feb 17, 2021Collision Avoidance & Cameras198 vehicles
Back over prevention: sensing system: camera
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Collision Avoidance & Cameras complaints by Sprinter 2500 model year

Raw complaint counts per model year; newer years have had less time to accumulate complaints.

20100 (0%)
20110 (0%)
20120 (0%)
20131 (8%)
20140 (0%)
20150 (0%)
20160 (0%)
20170 (0%)
20180 (0%)
20195 (7%)
202017 (21%)
202110 (22%)
20228 (20%)
20231 (6%)
20241 (8%)
20250 (0%)

Frequently asked questions

How many 2020 Mercedes-Benz Sprinter 2500 complaints involve collision avoidance and cameras?: NHTSA lists 17 complaints in this area for the 2020 Sprinter 2500, which is 21% of the 80 total complaints filed for that model year.
Is there a recall for the 2020 Sprinter 2500 rearview camera?: Yes. Recall 22V281000 covers a rearview camera software error affecting 2019-2021 Sprinter vans, and recall 21V077000 covers a similar rearview image display issue on 2019-2020 Sprinter vans with the Connect 5 multimedia system. Both are fixed with a free software update.
At what mileage do these collision avoidance problems occur?: The median mileage at failure reported to NHTSA for this problem area is 10,000 miles.
Did these collision avoidance issues cause any crashes or injuries?: NHTSA data for this problem area on the 2020 Sprinter 2500 shows 0 crashes, 0 fires, and 0 injuries reported.