Is there a recall for the 2021 Ram Promaster backup camera?

Yes. Recall 25V552000, reported 2025-08-26, covers 2019-2021 Ram Promaster and 2019-2020 Dodge Journey vehicles where cracks in the camera microprocessor can stop the rearview image from displaying properly. Dealers are supposed to replace the rearview camera free of charge.

How common are camera and collision-avoidance complaints on the 2021 Ram Promaster?

NHTSA lists 24 complaints in this area for the 2021 model year, which is 22% of the 110 total complaints filed for that year.

At what mileage do these camera failures typically show up?

The median mileage at failure reported to NHTSA is 37,000 miles.

Did any of these camera complaints involve crashes or injuries?

No. NHTSA data shows 0 crashes and 0 injuries tied to these complaints, though 1 fire was reported in this problem area.

Is the 2021 Promaster worse than other years for camera problems?

Complaint share was 26% for 2020, 22% for 2021, and 25% for 2022, so 2021 sits in the middle of a cluster of years with similar camera complaint rates.

2021 Ram Promaster Collision Avoidance & Cameras Problems

NHTSA lists 24 Collision Avoidance & Cameras complaints for the 2021 Ram Promaster, 22% of all complaints filed for the year, at a median 37,000 miles. A related recall (25V552000) covers rearview camera microprocessor cracks.

Collision Avoidance & Cameras complaints: 24; 22% of 110
Crashes reported: 0
Fires reported: 1
Injuries reported: 0
Median mileage: 37,000 mi
Related recalls: 1

Typical collision avoidance system symptoms owners report

Rearview camera fails to display or activate while backing up, leaving the screen black.
Camera image appears dim, flickering, distorted, or upside down when the vehicle is put in reverse.
Blind spot monitoring indicator cuts off randomly while driving, separate from the camera problem.
Owners report the camera issue is tied to recall 25V552000, but say replacement parts are not available at dealers.
Some owners with early-2021-built vans say the same camera defect exists but their vehicle is not covered under the recall.
Instrument panel display and speedometer act erratically alongside the camera failure in at least one report.

When 2021 Ram Promaster collision avoidance system complaints were filed

First complaint Apr 10, 2024, latest Aug 17, 2026.

24 complaints filed with NHTSA from Apr 2024 to Aug 2026; peak Jan 2026 (4).

Collision Avoidance & Cameras recalls for the 2021 Ram Promaster

NHTSA 25V552000Aug 26, 2025Collision Avoidance & Cameras219,577 vehicles
Back over prevention: sensing system: camera
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Collision Avoidance & Cameras complaints by Promaster model year

Raw complaint counts per model year; newer years have had less time to accumulate complaints.

20140 (0%)
20150 (0%)
20160 (0%)
20170 (0%)
20180 (0%)
20192 (3%)
202011 (26%)
202124 (22%)
202216 (25%)
20237 (8%)
20243 (27%)
20250 (0%)

Frequently asked questions

Is there a recall for the 2021 Ram Promaster backup camera?: Yes. Recall 25V552000, reported 2025-08-26, covers 2019-2021 Ram Promaster and 2019-2020 Dodge Journey vehicles where cracks in the camera microprocessor can stop the rearview image from displaying properly. Dealers are supposed to replace the rearview camera free of charge.
How common are camera and collision-avoidance complaints on the 2021 Ram Promaster?: NHTSA lists 24 complaints in this area for the 2021 model year, which is 22% of the 110 total complaints filed for that year.
At what mileage do these camera failures typically show up?: The median mileage at failure reported to NHTSA is 37,000 miles.
Did any of these camera complaints involve crashes or injuries?: No. NHTSA data shows 0 crashes and 0 injuries tied to these complaints, though 1 fire was reported in this problem area.
Is the 2021 Promaster worse than other years for camera problems?: Complaint share was 26% for 2020, 22% for 2021, and 25% for 2022, so 2021 sits in the middle of a cluster of years with similar camera complaint rates.