How common are steering complaints on the 2011 Mercury Mariner?

NHTSA lists 20 Steering complaints for this model year, which is 23% of all complaints filed for the 2011 Mariner.

Is there a steering recall for the 2011 Mercury Mariner?

Yes. Recall 14V284000 covers a power steering torque sensor problem on 2008-2011 Ford Escape and Mercury Mariner vehicles; the remedy was a software update to the power steering control module.

At what mileage do steering problems usually appear?

The median mileage at failure among reported steering complaints for the 2011 Mariner is 127,500 miles.

Did the steering recall fix the problem for all owners?

Some owners reported the torque sensor failed again after the software update, and a few said their VIN showed no recall despite falling within the affected date range.

Were there any crashes or injuries linked to steering complaints?

NHTSA records show 0 crashes, 0 fires, and 0 injuries among the reported steering complaints for the 2011 Mariner.

2011 Mercury Mariner Steering Problems

NHTSA lists 20 Steering complaints for the 2011 Mercury Mariner, 23% of all complaints filed for this model year, with a median failure mileage of 127,500. A related recall (14V284000) covers a power steering torque sensor issue on 2008-2011 Escape and Mariner models.

Steering complaints: 20; 23% of 87 complaints
All complaints this year: 87
Crashes reported: 0
Fires reported: 0
Injuries reported: 0
Median mileage: 127,500 mi
Related recalls: 1

Typical steering symptoms owners report

Steering wheel or power steering assist suddenly seizes or locks up while turning at low to moderate speed, sometimes causing a curb strike.
Power steering assist cuts out intermittently and without warning, making the wheel very hard to turn, then sometimes returning.
Owners report the torque sensor tied to recall 14V284000 fails again even after the recall software update was applied.
Steering column develops a loud abnormal noise and shaking, later diagnosed as a failing torque angle sensor or damaged column.
Some owners with vehicles in the recall date range found no recall listed against their VIN when they sought repair.

When 2011 Mercury Mariner steering complaints were filed

First complaint Dec 15, 2014, latest May 19, 2026.

20 complaints filed with NHTSA from Dec 2014 to May 2026; peak Sep 2016 (2).

Steering recalls for the 2011 Mercury Mariner

NHTSA 14V284000May 29, 2014Steering740,878 vehicles
Steering:electric power assist system
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Risk: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

Steering complaints by Mariner model year

Raw complaint counts per model year; newer years have had less time to accumulate complaints.

20052 (3%)
20069 (14%)
20071 (3%)
2008297 (64%)
2009167 (53%)
201061 (23%)
201120 (23%)

Frequently asked questions

How common are steering complaints on the 2011 Mercury Mariner?: NHTSA lists 20 Steering complaints for this model year, which is 23% of all complaints filed for the 2011 Mariner.
Is there a steering recall for the 2011 Mercury Mariner?: Yes. Recall 14V284000 covers a power steering torque sensor problem on 2008-2011 Ford Escape and Mercury Mariner vehicles; the remedy was a software update to the power steering control module.
At what mileage do steering problems usually appear?: The median mileage at failure among reported steering complaints for the 2011 Mariner is 127,500 miles.
Did the steering recall fix the problem for all owners?: Some owners reported the torque sensor failed again after the software update, and a few said their VIN showed no recall despite falling within the affected date range.
Were there any crashes or injuries linked to steering complaints?: NHTSA records show 0 crashes, 0 fires, and 0 injuries among the reported steering complaints for the 2011 Mariner.